Manager, Change Management

4 months ago

Calgary, Canada ATB Financial Full time

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
- About the roleWe are looking for ATB’s next Manager, Change Management to join our Planning, Assurance, Insights & Delivery team. As a Change Management leader, you are an expert in change management and leading a team of specialists to ensure the success of our projects in Client Experience & Technology. You keep the client at the center of everything you do to deliver delightful experiences. You inspire and mentor your team through proven leadership skills. Whether it is a process, system, or product (or all of these), we are only successful if clients and team members change their behaviors, mindsets, and/or capabilities to create new possibilities.
This position is a blend of individual delivery and leading team members. You will inspire change by coordinating and aligning your team, all stakeholders, sponsors, partners and experts to create a holistic change strategy that is centered around creating a differentiated experience for clients and team members. You will use data and insights to inform strategies you know clients will love and will drive value for ATB. You are a passionate leader and storyteller and understand how all of the pieces come together to create change.

Do you enjoy work that is non-routine, fluid and unpredictable? Are you focused on creating value and driving results? Do you enjoy tackling meaty problems with a team of diverse people with diverse perspectives? If you said yes, then you belong at ATB.

In ALL ATBers we are looking for:
Growth mindset
Client obsession
Adaptability
Creativity
Pro-teaming
Empathy

Accountabilities- Lead a team of change specialists - including day-to-day responsibilities and ongoing coaching and development
- Focus team members on high-value activities and drive best practices, improvements, and consistency across the team
- Adjust delegation and management approach to team member capabilities
- Ensure clear articulation of the business goals/case for change
- Assess impact of change(s) being introduced and identify impacted stakeholders
- Identify change risks, design stakeholder engagement activities, prepare sponsors, develop team member readiness tactics and establish change metrics
- Participate in data review and establish feedback loops to adjust and iterate plans
- Recommend whether the readiness strategies are ready to successfully go to market and create the intended experience
- Update and prepare stakeholders on readiness strategies and how they can support
- Develop a strong transition to business ownership plan with stakeholders and sponsors
- Works alongside (and within the processes of) our internal communications, marketing and learning teams to deliver holistic change strategies
- Consult and think critically in order to effectively identify client needs, navigate complex people matters and formulate recommendations for leader consideration & action
- Function as a relationship builder and inspiring leader with the ability to work collaboratively to achieve results through influence
- Leverage and champion the ATB Change Method
- Collaborate to prioritize team objectives and activities to accomplish portfolio goals that are aligned to ATB’s strategic pillars
- Solve complex problems using teamwork and data
- Stay abreast of best practice in execution strategies and behaviour change
- Report on progress of tests and recommendations to scale
- Master your technology and tools
- Ask for, receive and give feedback
- Learn and Unlearn
- Seek out new information and share it with others

Skills, experience & requirementsAs the ideal Manager, Change Management you possess:

- Effective leadership, coaching and mentoring skills, with a proven track record
- The ability to create and execute strategic program/portfolio level change strategies and plans that are aligned to business outcomes
- The ability to asses, translate, and articulate what is really changing, for people, from complex technology-based projects
- 10 or more years experience in leading change management and delivering transformational change
- A passion for being client obsessed an

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