Supervisor, Quality Assurance

5 months ago

Waterloo, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Our Team**:
In Community Services, we work toward creating a community where everyone has the opportunity to thrive, and no one is left behind. We take an integrated approach to service delivery where the service user and the community are partners in that vision.

**The Opportunity**:
This exciting opportunity would be well suited for a transformational leader who is looking to be part of a dynamic team. The Supervisor, Quality Assurance & Integration will be responsible for supervising quality assurance programs to support service areas such as housing, children’s, employment, income support in meeting legislated, departmental, and corporate standards and commitments. They will also work closely with community partners to support service delivery.

You will supervise staff in Strategic and Quality Initiatives which may include the following positions: Training Specialists, Policy and Technology Specialists, Internal Review Specialists, and Ontario Works Caseworkers in the Enhanced Verification Process role. You will organize work assignments, lead recruitment, arrange vacation coverage, and provide program direction to staff reporting to other managers, as required. You will assist in administering contracts with consultants, community agencies, and businesses for the provision of training and program development.

You will supervise the development of and coordinate implementation of new/amended programs, training, initiatives, and business processes in response to policy and legislation changes, and work with service area managers to ensure legislation/requirements are incorporated into internal processes.

You will supervise/conduct evaluations and audits to ensure information, programs, and services meet legislation, standards, and service area requirements, and staff compliance with the same.

You will recommend corrective actions and continuous improvements, provide reports and develop proposals and recommendations for service enhancements.

You will lead communities of practice to support expertise, knowledge exchange, and best practice in integrated service delivery. You will provide oversight of professional practice standards and identify/facilitate alignment with departmental values/standards. You will facilitate team meetings and provide individual support.

You will participate on committees and represent the Department with community agencies, educational institutions, municipalities, and other organizations to discuss issues, exchange information, and facilitate service delivery.

You will resolve complaints escalated from staff as they relate to service and data issues.

You will have a p-card and authorize purchases for program resources.

You will advise on and direct the issuance of discretionary and mandatory benefits provided under Provincial legislation.

You will coordinate programming with other supervisors (e.g., vacation schedules, training, communities of practice, orientation) and advise management regarding policy interpretation, development and training programs, services, and related issues. You will consult with management and staff regarding program-related issues and consult with the Manager regarding liability issues and concerns.

You will consult with Ministry staff regarding programs and service delivery.

You will perform related duties, as required.

Knowledge of policy and program development, quality assurance concepts and approaches, training, adult education, curriculum design and evaluation, group facilitation, coaching, and mentoring, normally acquired through a university degree in a related field, plus progressively responsible related experience.

Knowledge of and ability to comply with policies, procedures, related legislation (e.g., social assistance, disability support, health and safety, employment insurance, privacy, audit, housing, children’s services), and collective agreements.

Research, analytical, problem solving, and continuous improvement skills to conduct needs assessments; and plan, research, develop, coordinate, and implement programs, initiatives, policies, procedures, and practices. Project management skills to lead process improvement projects to support the Department’s service philosophy.

Knowledge of technology-enabled service delivery.

Human relation

  • Quality Assurance Supervisor

    4 weeks ago

    Waterloo, Ontario, Canada Sunrise Farms Full time

    Job Title: Quality Assurance SupervisorAt Sunrise Farms, we are seeking a highly skilled Quality Assurance Supervisor to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that our products meet the highest standards of quality and safety.Job Summary:The Quality Assurance Supervisor will be responsible for...

  • Quality Assurance Supervisor

    1 month ago

    Waterloo, Ontario, Canada Sunrise Farms Full time

    Job Title: Quality Assurance SupervisorAt Sunrise Farms, we are seeking a highly skilled Quality Assurance Supervisor to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that our products meet the highest standards of quality and safety.Job Summary:The Quality Assurance Supervisor will be responsible for...

  • Quality Assurance Supervisor

    1 month ago

    Waterloo, Ontario, Canada Sunrise Farms Full time

    Job Title: Quality Assurance SupervisorAt Sunrise Farms, we are seeking a highly skilled Quality Assurance Supervisor to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that our products meet the highest standards of quality and safety.Job Summary:The Quality Assurance Supervisor will be responsible for...

  • Quality Assurance Supervisor

    4 weeks ago

    Waterloo, Ontario, Canada Sunrise Farms Full time

    Job Title: Quality Assurance SupervisorAt Sunrise Farms, we are seeking a highly skilled Quality Assurance Supervisor to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that our products meet the highest standards of quality and safety.Job Summary:The Quality Assurance Supervisor will be responsible for...

  • Quality Assurance Supervisor

    3 weeks ago

    Waterloo, Ontario, Canada Sunrise Farms Full time

    Job Title: Quality Assurance SupervisorJob Summary: We are seeking a highly skilled Quality Assurance Supervisor to join our team at Sunrise Farms. As a key member of our quality assurance team, you will be responsible for ensuring that our products meet the highest standards of quality and safety.Key Responsibilities:Implement and maintain GMP, HACCP, and...

  • Manager Quality Assurance

    5 months ago

    Waterloo, Canada JD Sweid Foods Full time

    From our humble beginning in 1917 to being one of the largest privately owned, value-added protein providers in Canada, our commitment to supplying high-quality products has been the core of our success. With a portfolio that includes a full line of poultry, beef and pork products, we service a long list of customers in both retail and food service from our...

  • Quality Assurance Supervisor

    2 months ago

    Waterloo, Canada Sunrise Farms Full time

    Grand River Foods is a leading food solutions company serving customers in the North American grocery and food service industry. As a member of the Sunrise Farm family, we remain as dedicated as ever to both providing a quality work environment for our employees, as well as producing only the highest quality products for our customers. We are known for the...

  • Quality Assurance Supervisor

    2 months ago

    Waterloo, Canada Sunrise Farms Full time

    Grand River Foods is a leading food solutions company serving customers in the North American grocery and food service industry. As a member of the Sunrise Farm family, we remain as dedicated as ever to both providing a quality work environment for our employees, as well as producing only the highest quality products for our customers. We are known for the...

  • Director of Quality Assurance

    3 weeks ago

    Waterloo, Ontario, Canada Manulife Full time

    Job DescriptionThe OpportunityWe are seeking a highly skilled and experienced Director of Quality Assurance to join our Global Contact Centre team. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive quality assurance strategy that drives excellence in customer experience and process...

  • Director of Quality Assurance

    3 weeks ago

    Waterloo, Ontario, Canada Manulife Full time

    Job DescriptionThe OpportunityWe are seeking a highly skilled and experienced Director of Quality Assurance to join our Global Contact Centre team. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive quality assurance strategy that drives excellence in customer experience and process...

  • Quality Assurance Engineer

    3 weeks ago

    Waterloo, Ontario, Canada SAP Full time

    Position OverviewSAP is seeking a highly skilled Quality Assurance Engineer to join our team. As a Quality Assurance Engineer, you will be responsible for identifying performance, stability, reliability, and usability issues in software used by some of the largest enterprises in the world.Key ResponsibilitiesIdentify and report defects in software...

  • Quality Assurance Specialist

    1 month ago

    Waterloo, Ontario, Canada Stemmler Meats & Cheese Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Quality Control Technician to join our team at Stemmler Meats & Cheese. As a Quality Control Technician, you will be responsible for ensuring the quality of our products and maintaining compliance with regulatory standards. If you have a strong background in quality assurance and control, and are...

  • Quality Assurance Specialist

    1 month ago

    Waterloo, Ontario, Canada Stemmler Meats & Cheese Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Quality Control Technician to join our team at Stemmler Meats & Cheese. As a Quality Control Technician, you will be responsible for ensuring the quality of our products and maintaining compliance with regulatory standards. If you have a strong background in quality assurance and control, and are...

  • Quality Assurance Supervisor

    5 months ago

    Waterloo, Canada Sunrise Farms Full time

    Grand River Foods is a leading food solutions company serving customers in the North American grocery and food service industry. As a member of the Sunrise Farm family, we remain as dedicated as ever to both providing a quality work environment for our employees, as well as producing only the highest quality products for our customers. We are known for the...

  • Quality Assurance Engineer

    2 weeks ago

    Waterloo, Ontario, Canada SAP Full time

    Position OverviewWe are seeking a highly skilled Quality Assurance Engineer to join our team at SAP. As a Quality Assurance Engineer, you will be responsible for identifying performance, stability, reliability, and usability issues in software used by some of the largest enterprises in the world.Key ResponsibilitiesIdentify and report defects in software...

  • Quality Assurance Specialist

    4 days ago

    Waterloo, Ontario, Canada Equitable Life of Canada Full time

    Job Overview: We are seeking a skilled Quality Assurance Specialist to join our team at Equitable Life of Canada.Key Responsibilities:Develop and maintain high-quality software testing frameworksPlan, execute, and manage testing activitiesCollaborate with cross-functional teams to ensure quality deliveryAnalyze and document defects, ensuring timely...

  • Quality Assurance Specialist

    3 weeks ago

    Waterloo, Ontario, Canada Piller's Fine Foods Full time

    Job SummaryWe are seeking a highly motivated Quality Assurance Specialist to join our team at Piller's Fine Foods. As a Quality Assurance Specialist, you will be responsible for conducting or assisting in air and water quality testing, using techniques such as chromatography, spectroscopy, physical and chemical separation techniques, and microscopy. You will...

  • Quality Assurance

    5 months ago

    Waterloo, Canada Nasarc Technologies Full time

    Nasarc Technologies, operating since 2001, is a Waterloo-based entrepreneurial firm that designs, manufactures and markets hi tech welding-related products and accessories worldwide to industrial companies operating primarily in the automotive sector - customers include many global companies. Nasarc prides itself on creativity, responsiveness, and...

  • Quality Assurance Engineer

    2 weeks ago

    Waterloo, Ontario, Canada SAP Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Engineer to join our team at SAP. As a Quality Assurance Engineer, you will be responsible for identifying performance, stability, reliability, and usability issues in software used by some of the largest enterprises in the world.Key ResponsibilitiesIdentify and report defects in software...

  • Director of Quality Assurance and Operations

    7 days ago

    Waterloo, Ontario, Canada VueReal Full time

    Job DescriptionDirector of Quality Risk and ManagementVueReal is seeking an experienced Director of Quality Risk and Management to oversee the high-volume manufacturing of MicroLED displays. In this leadership role, you will be responsible for managing production teams, optimizing semiconductor fabrication processes, and ensuring the efficient, high-quality,...