Manager, Product Management

2 weeks ago


Toronto, Canada Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Product Management

Product Management
- Responsible for the commercialization, sales enablement, and product management for promotional products focused on driving cardholder engagement
- Ongoing product management including project management, financial management, pricing, and market/competitive evaluation
- Understand key financial drivers and incorporate them into business decisions
- Provide strategic advice to Loyalty Program Managers and Product teams regarding design and implementation of promotions and messaging ions campaigns
- Contribute to the development and communication of product vision, roadmap, and pricing strategies
- Develop customer business cases to supporting business development and sales
- Contribute and provide business justifications for platform enhancements.
- Analyzing market trends, customer feedback, and competition to inform product and go-to-market strategies

Vendor Management
- Manage existing messaging vendor from a strategic and commercial standpoint
- Accountable for contract negotiations and amendments directly with vendor
- Facilitate day-to-day inquiries and requests for vendor
- Accountable for establishing standards for vendor performance and escalations from clients; remediating performance patterns potentially handled in coordination with other support teams
- Own scheduling/facilitation/agenda for vendor QBRs
- Monitor/track vendor SLAs and performance of regionally managed vendors
- Invoicing, billing, reconciliation and receiving POs for existing vendors

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.



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