Product Manager

2 weeks ago

Toronto, Canada OntarioMD Full time

**Product Manager**

**Permanent Full-Time**

**Job Band: 5**
- At OntarioMD, we are on a mission to accelerate digital health for clinicians and patients. With over 14,000 Physicians using our products and services we continue to do our part in empowering practices and enhancing patient care. We value the uniqueness and diversity of our employees and recognize that nurturing the diverse perspectives and strengths of our people translates into innovative breakthroughs which ultimately impacts thousands of clinicians in Ontario within the digital health space._
- We are looking for a Product Manager with a proven track record of turning ideas into meaningful solutions, with experience in product management, ideally in a SaaS or similar industry. If you are passionate about delivering high-quality products that provide business and user value, enjoy a fast-paced environment and are excited to join a dedicated team of like-minded individuals - then this is the role for you Come join our team and help build a healthier Canada powered by digital innovation_

**Under the direction of the Manager, Product & Service Management, this role will**:
1. Establish the product/service strategy & roadmap and manage the product/service through its lifecycle:

- Work with a variety of stakeholders, partners, and vendors to identify opportunities to improve products/services, implementation methodologies, and business processes;
- Conduct jurisdictional scans to assess product/service against sector comparables, and consider innovations implemented elsewhere;
- Conduct user surveys, and convene product/service user groups to collect, analyse, and prioritise potential enhancements; and
- Develop and maintain product/service roadmaps identifying enhancements, supporting analysis, and implementation timelines, and work with internal and external teams to comply with roadmap.
- Participate in the development and execution of product business development and communication plans

2. Manage day-to-day business operations for the designated product(s) and/or services(s):

- Lead and carry out activities related to ongoing client adoption, including engagement with internal/external delivery partners for deployment, change management, and client engagement;
- Provide day-to-day direction for product team and cross-departmental resources assigned to the designated product(s) and/or services(s);
- Working closely with internal and external technical/solution partners, ensure appropriate service levels are monitored and vendor relationships are maintained;
- Working closely with the Project Management Office (PMO), ensure appropriate key performance indicators and operational business objectives are established and reported to various stakeholders, including OntarioMD executive management; and
- Lead benefits evaluation and research initiatives to demonstrate the ongoing value of the product/service.

3. Transition digital health projects to operational state:

- Working closely with PMO, support the transition of initiatives from project state to business operations as per OntarioMD’s operational framework; and
- Monitor adherence to corporate standard processes and policies, including business/IT services, tools and protocols

**Requirements that are important to us**:

- University degree / College diploma in Business Administration, Health Administration, Information Technology or equivalent;
- Five (5) years of experience in product management and/or project management role;
- Three (3) years’ experience with healthcare information technology initiatives, with a preference for line of business management;
- PMI, ITIL, and/or CPHIMS-CA designation(s) or actively working toward completion is an asset;
- Comprehensive knowledge of the Ontario healthcare sector;
- Experience with benefits evaluations, customer surveys, workshops and product strategy development;
- Experience with delivery in traditional or agile software development methodology;
- Well-developed consulting skills to gather information, achieve consensus and deliver quality solutions;
- Knowledge of project cost and financial management including planning, budgeting, controlling, administration and reporting;
- Able to build and maintain productive working relationships with internal and external stakeholders and partners;
- Excellent written communication and oral presentation skills, and able to present technical topics to non-technical audiences; and
- In-depth working knowledge of a variety of computer software including Microsoft Office suite (Word, Outlook, Excel, Power Point, and Project).

**Benefits we think you'll like**:

- Fantastic opportunity to grow within the team and throughout the organization
- Professional development and continuous in-house learning opportunities
- Fun, friendly and dynamic work environment with a passion for digital health
- Competitive salary and bonus program
- Exceptional group benefits package paid by the organization

**H

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