Customer Experience Associate

3 weeks ago

Toronto, Canada Northbridge Financial Corporation Full time

**What it's like to be a Northbridge Customer Experience Associate**

As our Customer Experience Associate, you’ll play a critical role in the evolution of our Voice of the Customer program by maintaining our customer feedback channels and ensuring the integrity of the data we collect through our customer experience surveys. This includes supporting the ongoing maintenance, enhancement, and user experience of our survey platform (Medallia) and as its system champion, working with various teams to enrich the feedback collected to help the business better understand our customers and their needs. You’ll be supporting internal partners with data analysis, reporting, and systems/process integrations, and not only gain exposure to different brands, projects, and stakeholders, but also help our operational leaders uncover meaningful insights and new opportunities to move the needle on the experience we provide to customers.

**We want your talent**

**If you are great at**:

- Having a strong eye for detail and completing analytical tasks requiring high accuracy
- Analyzing and interpreting data from various sources
- Reviewing, organizing, and summarizing both written and numerical data
- Translating and conveying technical information to non-technical audiences
- Building strong and collaborative relationships with business partners
- Multitasking and prioritizing tasks in a fast-paced environment

**If you have**:

- 1-3 years’ experience in a similar position
- Post-secondary education and / or equivalent job experience
- Strong communication and analytical skills

**It helps if you have**:

- Experience with Voice of the Customer platforms (Medallia, Qualtrics, InMoment, etc.)
- Experience with Microsoft Dynamics (or similar CRM platforms)
- Understanding of IT terminology (or eager to grow in this area)

**We really mean it when we say we put you first. Here are a few ways how**:

- You get to work from the office and at home (50/50), so you can manage both worlds with the ease and flexibility you need.
- We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more
- We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
- We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.

LI-AK1 #Hybrid

**Qui nous sommes**

Nous sommes la Financière Northbridge. Nous sommes fiers d’être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial. Nous offrons nos services par l’entremise de nos marques Northbridge Assurance, Les assurances Federated et TruShield Assurance. Nous sommes reconnus comme étant l’une des plus importantes sociétés d’assurance de dommages des entreprises au Canada. Nos employés sont engagés à comprendre les besoins de nos clients, et nous faisons tout en notre pouvoir pour aider les entreprises canadiennes à connaître un avenir meilleur et plus sécuritaire. Nous sommes une entreprise formée de personnes passionnées qui placent les gens au cœur de leurs préoccupations. Souhaitez-vous vous joindre à une équipe qui croit en l’importance de travailler fort, et d’avoir du plaisir au travail, tout en améliorant les choses? Ne cherchez pas plus loin que Northbridge.

À la Financière Northbridge, nous avons à cœur de créer un milieu de travail inclusif où nous célébrons les employés et les accueillons comme ils sont. Peu importe qui vous êtes ou ce qui vous rend unique, nous vous accueillons à bras ouverts. Veuillez simplement nous indiquer comment nous pouvons vous aider ou vous accommoder au cours du processus de sélection.

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