Customer Experience Agent

3 weeks ago

Toronto, Canada KYTL Security Full time

**Overview**

Young and dynamic company founded by expert **cybersecurity consultants**, with more than **15 years** of experience serving large and mid-sized accounts.

We are very proud of our strong growth, supported by the trust of our customers and the professionalism of our teams. Our startup spirit and our flexibility have helped attract our cybersecurity talents.

**Join the KYTL family**

**Duties**:

- Field incoming calls by obtaining callers' information and correctly directing caller to the appropriate party
- Ensure the customer is well served by practicing customer service approach including

**Fulfilling customer's need by supplying information when appropriate**
- Correctly log calls, ensuring that meaningful reporting is possible
- Provide feedback and communication to team on ongoing basis to improve offerings and ensure coverage
- Where customer-facing, greet walk-in customers, vendors, or associates and inquire about their visit to provide information or direct to appropriate individual or location

**Skills/Qualifications**:

- Customer focused, results & detail oriented
- Excellent listening skills and the ability to ask probing questions
- Must conduct oneself in a professional manner and maintain professional appearance
- Education: High School Diploma

**Job Type**: Part-time
Part-time hours: 5-7 per week

**Salary**: $17.32-$25.43 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- English not required
- French not required

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Commission pay
- Overtime pay
- Tips

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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