Client Support Representative

2 months ago

SaintLaurent, Canada Copeland Full time

**About Us**

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

**Who is Verdant?**
- Verdant is an industry leading manufacturer of _**_Energy Management Thermostats. _**

We're the wizards behind smart thermostats that turn buildings into energy-saving havens

With our tech, hospitality and multi-dwelling units can wave goodbye to high bills and hello to efficiency. We offer simple wired and wireless, plug and play thermostat solutions.

We're all about making sustainability stylish and saving the planet one degree at a time.

Join us in redefining comfort and cutting costs—it's smart, it's savvy, it's the future of energy management

Our division is **experiencing hyper growth **and we are seeking experienced **Client Support Professionals **to join our team

**Summary**:
We’re looking for a Customer Service Representative to support our customers with product information, training, and handling inquiries about our products and services. This role involves resolving customer queries by recommending solutions and guiding users through features and functionalities.

To succeed in this role, you should be an excellent communicator capable of earning our clients’ trust. Ultimately, you will help establish our reputation as a company that provides outstanding customer support throughout all sales and after-sales procedures.

**Your Day to Day**:

- Identify customer needs and help customers use specific features
- Training customers on our cloud portal and implementation software via web-conferencing
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints, manage product return & direct customers through next steps
- Streamlining product Installation Quotes with our 3rd party partners
- Follow up with customers to ensure information is well received and client is satisfied
- Gather customer feedback to share with your Director to improve Product Sales and Marketing

**What we’re looking for**:

- Great communication abilities, including written and verbal communication
- Patience, empathetic and professional
- Good problem-solving and decision-making capabilities
- Basic computer skills, including data entry, website navigation and quick learning ability
- Effective time management, prioritization, and multitasking skills
- Ability to work in a team setting
- Understanding of Salesforce and Microsoft Office a benefit
- Fluent English (this role primarily supports a U.S. customer base) with good written skills. French spoken and written language skills is an asset.
- Authorization to work in Canada without sponsorship

**Who You Are**:

- You are keen on creating a wonderful customer experience
- You have 2-4 years experience in a similar role
- You quickly and decisively take action to provide solution
- You have the ability to learn and explain in simplified ways for User Understanding
- You are passionate about your work, a positive attitude, and a true team player
- You have the ability to operate in a fast growth, entrepreneurial environment with shifting priorities

**Why Join Verdant?**
- Comprehensive Medical, Dental, Life Insurance, and Long-Term Disability package available on your first day of employment
- Employee Assistance Program and Telemedicine
- Paid Parental Leave
- Full onsite gym
- Hybrid Work Model - 2- 3 days in Office.
- DCPP Retirement program with generous **Matching option**:

- Fully stocked kitchen with healthy snacks, soft drinks, coffee & regular corporate BBQ’s.
- Flexibility with personal time off - we care about your health and family
- Casual office wear, no suits needed
- Free Parking & Electric car chargers onsite
- Opportunity for growth
- A beautiful office that won the **GRANDS PRIX DU DESIGN**:

- 171 & 215 Bus stops right outside the office
- Beautiful neighborhood with numerous restaurants

**Our Commitment to Our People**

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, w

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