Agent Support Client
5 months ago
**Notre mission est d’être un partenaire commercial crucial pour les besoins de nettoyage et de désinfection de nos clients grâce à une sélection personnalisée de produits innovants et respectueux de l’environnement et les services.**
La Réceptionniste est le premier point de contact avec notre clientèle, tant en personne, au téléphone et par courriel. Dans le cadre de vos foncions vous aurez à prendre les appels des clients et de procédé aux commandes et demande de services.
**Tâches et responsabilité**:
- Recevoir les visiteurs qui se présente au bureau;
- Prendre des commandes au téléphone ou par courriel et les traiter;
- Suivi des commandes non livrées et des BO;
- Gestion de la boîte courriel;
- Envoie de document à la demande du client;
- Facturation journalière;
- Facturation mensuelle;
- Suivi des retours de contenants vide;
- Envoie de courrier et colis;
- Fermeture des commandes de services;
- Maintenir les listes de clients dans le système informatique (liste de prix, modifications du contact client) ;
- Suivi des commandes de fournitures de bureau;
- Suivi de l’horaire de service;
- Modifier et Imprimer les fiches de présences;
- Impression d’étiquette;
- Entrée les appels de service dans le système;
- Classement
- Toutes autres tâches connexes
**Est sous la supervision de**:
VP Services Corporatifs
**Valeur de l’entreprise**:
Le **SUCCÈS** en équipe
Le **RESPECT**
L’**INTÉGRITÉ** est non négociable
La **QUÊTE de l’EXCELLENCE** dans tout ce que nous entreprenons
Le **CLIENT** au cœur de toutes nos décisions et tous nos gestes
**Prérequis**:
- Parfaitement bilingue (français et anglais)
- Expérience service à la clientèle
- Soucieux du détail
- Grande capacité de gestion de stress
- Connaissance de Microsoft Office
- Connaissance du système ERP Business central (un atout)
- Être capable de communiquer efficacement et pouvoir établir des priorités est un impératif
- Capable de travailler dans un environnement en évolution rapide, orienté vers la croissance, flexible, bon sens de l'humour
**Condition de travail du poste**:
- Travail dans un environnement de bureau
- Horaire de travail:
Lundi au jeudi de 7h30 à 16h30
Vendredi 7h30 à 16h00
**Notre vision**:
**Rendre le monde de nos clients propre, hygiénique et sécuritaire**
**Job Types**: Full-time, Permanent, Casual
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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