![DeNure Tours](https://media.trabajo.org/img/noimg.jpg)
Guest Service Agent, Travel Professional
2 weeks ago
**Travel Professional, Guest Relations**
**Key Responsibilities**
- Continuous learning of tour products offered by family brands of DeNure Tours
- Answer telephone calls, respond to guest questions, and promote discussion of various tour products while effectively finalizing booking details including DeNure Tours’ Connections Program, pre and post travel hotel options, airline / cruise details.
- Understand, explain, and sell Travel Insurance options.
- Assemble and distribute ticket package itineraries
- Communicate with industry partners: travel agencies, hotels, taxi companies etc.
- Assist the Sales team and Operations department, as needed
**Qualifications**
- Post Secondary education either college or university is preferred
- TICO Certification, while preferred, will be required within 1 month of the hire date (assistance provided)
- Sales experience is required, preferably in the hospitality or tourism industry
- Detail orientated and successful at multi-tasking
- Proficiency in office software including Microsoft Outlook, Excel and Word. Understand how to safely navigate websites, have an organized approach to electronic filing systems, and be comfortable using a sales order entry system
- Professional and friendly English language proficiency, both spoken and written
- Bi-lingual preferred with French or Spanish an asset
- Travel experience is an asset
**Working Conditions and Compensation**
- Monday to Friday, 37.5 hours per week, normally between 8:30 to 4:30pm
- Friendly and flexible office environment in Lindsay with ability to work remotely
- Non-union, Federally regulated working environment
- Benefits package including medications, vision, dental and RRSP/pension contributions
- Wages starting at $20.00 per hour commensurate with experience and qualifications
Pay: From $20.00 per hour
Expected hours: 37.5 per week
**Benefits**:
- Dental care
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Application question(s):
- How many years of experience do you have with computer skills ie. Microsoft Outlook, Word or Excel, online order taking or electronic filing ?
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
Application deadline: 2024-06-07
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