Guest Services Agent

2 weeks ago

Lindsay, Canada Howard Johnson Inn Lindsay Full time

**Some of the job duties include but are not limited to**:

- Greet customers, listen to understand requests, respond with appropriate action, and provide accurate information such as local attractions and amenities
- Complete registration, check-in, and check-out procedures
- Verify and process credit cards for authorization using electronic point of sale systems
- Handle cash, make change and balance an assigned house bank
- Promptly answer the telephone using positive and clear communication
- Process reservations using proprietary reservation system
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications
- Field guest requests, complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results
- Perform light housekeeping duties and lobby upkeep as needed
- Ensure full completion of all duties and checklists relating to the shift and a concise hand over in order to assist the smooth running of the property, effective team work and guest satisfaction
- Ability to communicate and liaise efficiently with all other hotel departments (ex. Housekeeping, maintenance, sales/marketing, etc.) to assure the highest level of guest satisfaction
- Promote Wyndham Rewards and brand marketing programs
- Must follow health and safety protocols at all times as specified by corporate and health department guidelines
- Supervisory/managment experience an asset for career growth
- Agents must be flexible with scheduling and be available for work on weekdays/weekends, morning, evening, overnight shifts and holidays

**Job Types**: Full-time, Part-time
Part-time hours: 35 per week

**Salary**: From $16.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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