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Access Services Supervisor

2 months ago

Victoria, Canada University of Victoria Full time

Organizational Unit- University of Victoria -> Library- Posting Close Date- 24 July 2023- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $4,418.00 - $4,550.00- Additional Posting Information:
- N/A- Salary posted will be pro-rated based on FTE- Classification- Library Assistant/PB8- Hours of Work- Monday to Friday, 7:45 am - 3:45pm- Employee Group:
- CUPE 951 - Regular- # of Hires Needed- 1- Category- Customer Service, Education, Training, and Library- About this OpportunityThe University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

**_* This position may be eligible for a Modified Work Schedule.*_**
- Job SummaryAccess Services provides public services across two service desks within the University of Victoria Libraries. The Libraries are made up of approximately 150 employees including Faculty Librarians, professional and CUPE staff, and student assistants. The UVic Libraries support the teaching, research, and learning needs of our campus and the broader communities.

Reporting to the Manager, Access Services, this position supports the University of Victoria Libraries’ values and goals by supervising a strong and diverse staff team dedicated to service excellence. As a member of the Access Services supervisory team, this role assigns staff and delegates work to ensure efficient operations in order to create consistently outstanding service for library users.

This position requires occasionally moving weights over 10 kgs (22 lbs.), and accessing items from a variety of heights. This position is required to work varied day, evening and weekend shifts.
- Job RequirementsMinimum of two (2) years of recent experience in a similar position, preferably in a post-secondary or institutional environment, or an equivalent combination of education, training and experience may be considered.

**Knowledge/Skills/Abilities**:

- Demonstrated commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment
- Demonstrated ability to work in a respectful manner in a team environment with people from a broad variety of cultural backgrounds, and contribute to an inclusive working and learning environment
- Demonstrated supervisory and leadership experience
- Demonstrated experience in providing excellent public/customer service
- Strong written and verbal interpersonal and communication skills
- Ability to organize and complete work assignments accurately and on-time while balancing competing demands
- Ability to work effectively independently or within a team
- Ability to provide individual staff support and feedback
- Ability to exercise reasoning, judgment and creativity to solve problems in a variety of contexts
- Ability to instruct staff and library users with diverse learning needs and learning styles
- Demonstrated flexibility in a responsive work environment that allows for changes in priorities
- Ability to conduct basic research and write reports as directed

**Specialized Knowledge/Education**:

- High school graduation or equivalent
- Some post-secondary education or work experience preferred

**Territory acknowledgement**

We acknowledge and respect the lək̓ʷəŋən peoples on whose traditional territory the university stands and the Songhees, Esquimalt and W̱SÁNEĆ peoples whose historical relationships with the land continue to this day.

**Equity and Diversity Statement**

**Accessibility Statement

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