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Operations Supervisor

4 months ago

Victoria, Canada Access Information Mgmt of Canada, ULC Full time

**We Are Access**

We are Access We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

**The Impact You Could Make**

Are you a natural leader with a hands-on approach? Maintaining an inventory and interacting with customers are responsibilities in which you excel? Can you imagine doing so while contributing to the growth of our company? If you answered yes to all these questions, Access has a great opportunity for you

As our Access Operations Supervisor, you will manage Records Center and Transportation Specialists who maintain, process and transport confidential and secure documents. You will be a key part of our fast-growing company in delivering the very best customer experience to our clients.

**Your Daily Responsibilities**_:_**
- Evaluate, plan and supervise the operations to accomplish the required outcomes in accordance with customer and business commitments;
- Exert your leadership while respecting the vision and values of the organization;
- Manage your team’s performance utilizing KPI’s, etc.;
- Monitor and analyze all opportunities to cost savings and drive efficiencies;
- Perform administrative functions such as printing delivery receipts, creating reports, maintaining inventory, managing the destruction process, authorizing vehicle rentals and facilitating Perm-Outs;
- Ensure facility, as well as all vehicles, are safe and clean and follow through on any repairs or maintenance as needed;
- Identify, receive and manage customer requirements and concerns, taking ownership and appropriate action ensuring customer requirements are met;
- Drive the implementation and follow-up on all Training, Compliance, Health and Safety policies and initiatives.
- Manage multiple projects in collaboration with the Senior Market Leader.

**Education and Qualifications**
- A college diploma or university degree in management, administration or logistics an asset.
- 2 to 5 years of work experience in a warehouse environment.

**Knowledge, Skills and Abilities**:

- Excellent leadership qualities with good communication, customer service and interpersonal skills.
- Proven skills in time management and ability to prioritize tasks within a fast-paced environment.
- Ability to lead and drive results with minimum supervision.
- Ability to adhere to and enforce all safety and security procedures.
- Must have the ability to guide and train team members on daily activities.
- Must be able to climb stairs and use tools to maneuver materials.
- Strong knowledge of the British Columbia Occupational health and Safety Act and Regulations.
- Since the beginning of the COVID-19 pandemic, many client contractual requirements require that Access Team Members be fully vaccinated in order to service those client accounts. Accordingly, Access requires that all new team members be fully vaccinated._
- All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vets_