Claim Management Coordinator, Workers' Compensation

5 months ago

Toronto, Canada LifeWorks Full time

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Employees can be absent from work for a variety of reasons: casual absence, work-related illness and/or injury, or health issues requiring the employee to be away from the work place for an extended period. Our absence management program helps employers strategically manage those absences
- focusing on reducing overall costs, realizing administrative efficiency, and enhancing support for employees - all with the goal of returning employees to health and productivity.

**Responsibilities**:

- Create new occupational injury case files;
- Assume responsibility for the cases assigned to you and gather all the information needed to open a case;
- Notify the claims management consultant who is in charge of the client when a serious incident requires their intervention;
- When necessary, enter opposing comments in case files and, when the case has been accepted, do follow-up to see if there are sufficient grounds to contest;
- Monitor case progress and determine the appropriate management strategy;
- Personalize and forward requests for modified work as required;
- Perform any other related tasks.

Succeeding as a Coordinator, Workers' Compensation Claim Management will require the following core qualifications and skills:

- 0-2 years of experience in occupational injury management or other relevant fields;
- Post-secondary education in health management, absence and disability management, or other relevant training is an asset;
- Paralegal license is a considerable asset;
- Self-starter, initiative and excellent organizational skills;
- Ability to set priorities and meet deadlines despite a significant volume of work and deal routinely with unexpected request from clients or team consultants;
- Good analytical and problem-solving skills;
- Excellent verbal and written communication skills and customer-service focus;
- Proficiency with the MS Suite (Word, Excel, PowerPoint).

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A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

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