Coordinator, QA Returns

3 months ago

Scarborough, Canada Canada Goose Inc. Full time

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

**Job Description**:
The QA Returns Coordinator will perform all returns repairs activities in-house and support 3PLs & Repair Facilities in Retail/Wholesale & E-Commerce returns functions. The QA Returns coordinator is responsible for the timely and efficient resolution of all returns cases, from receiving the shipment to facilitating the completion of repairs, final inspection and re-delivery of goods to the 3PLs.

This position will work in close collaboration with many departments within the Canada Goose organization - including but not limited to Production, Supply Chain, Inventory Control, Customer Experience and Quality Assurance.

**Key Responsibilities**:

- Receive and validate all incoming products through the returns channels, reporting any variances in a timely manner
- Follow inspection guidelines to assess products and determine authenticity of returned goods
- Inspect and analyze products across all categories to identify the condition and determine best solution for repairs, processing each case accordingly
- Upkeep data entry on all logs and forms, tracking each garment at every stage of the returns journey
- Perform fabric color matching to ensure fabric shades are a close match to original garments and work closely with the Warranty Operations team in monitoring fabric inventory used for Returns
- Liaise with marker making department and cutting department for all necessary pattern pieces and fabric cutting needed for repairs
- Liaise and coordinate with external contractors for repairs not performed in-house
- Manage all trims and spare parts inventory that pertains to Returns and work closely with replenishment team to order as needed for repair facilities + 3PLs
- Work closely with the production sewing operators and conduct post repair quality checks to ensure all repairs are fully executed within Canada Goose’s high-quality parameters
- Provide feedback to production sewing operators on repairs that do not meet quality standards and conduct continuous training/uptraining on repairs
- Review data to provide regular feedback on common repairs, defects, quality concerns/trends to various departments for improvement upstream
- Support in regular TrackVia audits of 3PLs + Repair Facilities and complete accuracy reports
- Ensure all shipments are dealt within a timely manner and work with supply chain and inventory team for continuous process improvement
- Support 3PLs and Repair Facilities with QA inquiries and spare parts requests
- Support Sales team’s QA inquiries for CAPA and RCA
- Ensure Quality Returns Manual and all training materials & documentation are updated and maintained on a regular basis
- Perform other duties as requested

**Qualifications**:

- Degree in Fashion/Textile manufacturing required
- 2 - 4 years’ experience in Manufacturing/Quality Assurance field
- Familiarity with pattern making, cutting, sewing and garment construction
- Proficiency in MS Office
- Excellent interpersonal and communication skills (written and verbal)
- Experience in a manufacturing environment and/or garment industry
- Strong knowledge of garment construction and patternmaking
- Demonstrated analytical skills and attention to detail
- Strong organizational skills with the ability to multi-task and work in a fast-paced environment
- Goal-oriented and self-motivated individual with ability to work under pressure independently or in a team environment
- Performance driven with the ability to hit targets and monitor KPIs
- Ability to adapt to business needs and prioritize tasks based on urgency
- Strategic thinker with a can do and positive attitude
- Proficiency in TrackVia is an asset
- Fluency in Mandarin in an asset (written and verbal)

Additional Information

**What’s in it For You?**
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of _CG Gives_. Donation matching and paid volunteer time to help the organizations you care about
- Acc

  • QA Coordinator, External

    3 months ago

    Scarborough, Canada Canada Goose Inc. Full time

    Company Description Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to...

  • QA/qc Coordinator

    2 weeks ago

    Scarborough, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Southern Ontario Utilities team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. Duties and responsibilities include but are not limited to: - Ensure that all QA and QC activities are understood and...

  • QA Technician

    3 months ago

    Scarborough, Canada PORTA Full time

    **The Role** Porta is looking for a hands-on and driven** QA Technician** to join the team. Reporting to the Senior Manager, Food Safety & Quality Assurance, you will be responsible for championing Porta's FSQA vision to foster a strong food safety culture and ensure that our products meet the highest standards of safety and quality. In this role,...

  • Study Coordinator

    4 months ago

    Scarborough, Canada Pharma Medica Research Inc. Full time

    Pharma Medica Research is a full service contract research organization specialized in conducting early phase clinical trails in healthy volunteers, special and patient populations. We are currently looking for an **_Study Coordinator _**to join our clinic location in Scarborough. The Study Coordinator supervises the planning for clinical studies....

  • Shift Coordinator

    4 months ago

    Scarborough, Canada Belvika Trade & Packaging Full time

    **Belvika Trade & Packaging Ltd.** is a leading one-stop contract packaging company, specializing in precision packing of dry foods, chocolate and confectionary products from multiple facilities totaling more than 500,000 ft2. A 31-year-old and 100% owned Canadian Company, Belvika has grown to be one of the largest co-packers of chocolate, confectionary and...

  • Rma Coordinator

    3 months ago

    Scarborough, Canada Warehousing & Distribution Full time

    **Key Responsibilities**: RMA Processing: - Oversee the entire RMA process from initiation to resolution, including logging, tracking, and closing RMAs. - Assign tasks, monitor performance, and provide guidance and support to team members. - Work with team members to ensuring products move quickly and correctly through the RMA process. - Inspect and...

  • Coordinator, Product Quality Experience

    3 months ago

    Scarborough, Canada Canada Goose Inc. Full time

    Company Description Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to...

  • ATM QA Analyst

    3 weeks ago

    Scarborough, Canada Tek Leaders Inc Full time

    Hello,Please find the below JD and let me know your interest with an updated resume.ATM QA AnalystScarborough, ON – Onsite 5 Days, Canada12+ months Contract EXT CADMandatory Skills ATM TesterJob Description Experience with functional, regression, end-to-end, and hardware testing on ATMs terminals Good knowledge on different ATM terminal models and their...

  • ATM QA Analyst

    3 weeks ago

    Scarborough, Canada Tek Leaders Inc Full time

    Hello, Please find the below JD and let me know your interest with an updated resume. ATM QA Analyst Scarborough, ON – Onsite 5 Days, Canada 12+ months Contract EXT CAD Mandatory Skills ATM Tester Job Description Experience with functional, regression, end-to-end, and hardware testing on ATMs terminals Good knowledge on different ATM terminal...

  • ATM QA Analyst

    3 weeks ago

    Scarborough, Canada Tek Leaders Inc Full time

    Hello,Please find the below JD and let me know your interest with an updated resume.ATM QA AnalystScarborough, ON – Onsite 5 Days, Canada12+ months Contract EXT CADMandatory Skills ATM TesterJob Description Experience with functional, regression, end-to-end, and hardware testing on ATMs terminals Good knowledge on different ATM terminal models and their...

  • Assistant Screening Coordinator

    3 months ago

    Scarborough, Canada Pharma Medica Research Inc. Full time

    Pharma Medica Research Inc. is a full-service contract research organization in need of an Assistant Screening Coordinator to join our team in Scarborough! The function of the Assistant Screening Coordinator is to assist in the planning for clinical studies. Perform all technical functions necessary to generate data in compliance with protocol, SOP's and...

  • IT Project Coordinator

    4 months ago

    Scarborough, Canada TEK Group Full time

    **Job Outline**: The following provides a further breakdown of the Supplier Project Coordinator (SPC) roles and responsibilities: Logistics Daily communication with Device ordering staff. Coordinate and manage Device movement. Track outbound Device and verify delivery to Site. Provide daily data feed to IT Asset Management system for Assets DOA...

  • Clinical Study Coordinator

    3 months ago

    Scarborough, Canada Pharma Medica Research Inc. Full time

    Pharma Medica Research is a full service contract research organization specialized in conducting early phase clinical trials in healthy volunteers, special and patient populations. We're currently searching for a **_Study Coordinator I_** to join our growing team! The function of the Study Coordinator I is to plan the study activities under the supervision...

  • RMA Coordinator

    2 months ago

    Scarborough Village, Ontario, Canada Warehousing & Distribution Full time

    We are seeking a highly organized and detail-oriented RMA Coordinator to join our team. The ideal candidate will manage the return of defective or damaged products, ensuring efficient and accurate processing. This role requires strong project management skills, adherence to detailed processes, basic electronics testing abilities, warehouse operations...

  • Coordinator, Product Quality Experience

    4 months ago

    Scarborough, Canada Canada Goose Inc. Full time

    Company Description Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to...

  • Store Coordinator

    4 months ago

    Scarborough, Canada Tiger Forklift Full time

    **Company Overview**: Join our team at Tiger Forklift, a leading provider of material handling equipments. As we continue to expand, we are seeking a dynamic individual to fill the role of Store Coordinator. **Position Overview**: We are looking for a motivated individual to join our team as a Store Coordinator. This role requires a versatile individual who...

  • Technical Service Coordinator

    4 months ago

    Scarborough, Canada CRH Canada Full time

    **Job ID**: 496141 **Work Type**: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an...

  • Technical Service Coordinator

    4 months ago

    Scarborough, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 496141 Work Type: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an opportunity...

  • Customer Service Coordinator

    3 months ago

    Scarborough, Canada Merrithew International Full time

    **Position overview** Located at our Scarborough facility (currently hybrid), Merrithew® is seeking a Customer Service Coordinator to join our Commercial Customer Care Team. Your core objectives will be to support the Customer Care Department through general administration, while delivering excellent service to our clients. This is a high-volume,...

  • IT Asset Coordinator

    4 months ago

    Scarborough, Canada TEK Group Full time

    **Key Responsibilities**: - Coordinate and manage device movements and logistics. - Track and verify delivery of outbound devices. - Provide daily updates to the IT Asset Management system. - Develop and manage deployment schedules. - Communicate with deployment technicians and handle field dispatch work orders. - Track project progress, issues, and...