Coordinated Entry Program- Ewr- Relief Staff

7 days ago

Calgary, Canada Distress Centre Calgary Full time

**Coordinated Entry Program - Casual Staff**

**FTE Contract - Calgary’s Coordinated Extreme Weather Response**

For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

**_
What to expect in the role:_**

**Job overview**

We are seeking dedicated and compassionate Casual Staff members to join our winter response team, providing critical support to individuals at-risk of or currently experiencing homelessness. As a frontline casual staff member, you will play a pivotal role in offering initial engagement, triage to services, system navigation, resource referral, and the provision of basic needs. Your assertive engagement and trauma-informed approach will contribute to the well-being and stability of those accessing services, providing a safe space for them to access essential services and resources.

**Primary Duties**

This is not an exhaustive list of duties but meant to give you a sense of what you’ll be doing on a regular basis. Other related duties may be required.

**Intake, Engagement, Lobby Management (50%)**
- Facilitate the flow of program participants through engagement & triage staff in accordance with policies. Monitor the lobby, optimizing flow, identify potential risks, and implement safety and security procedures as necessary.
- Conduct initial assessments to identify immediate needs and level of urgency, determining appropriate interventions.
- Skillfully de-escalate participant behavior when required; offer crisis support to individuals entering the space in distressed states, and, if possible, address triggering needs safely.
- Rapidly respond to opioid poisoning incidents within the centre and nearby areas, adhering to policy and procedures.

**System Navigation and Resource Specialist (50%)**
- Warmly greet, establish rapport, and foster trust with people seeking support, both at the participant window and within the lobby
- Proactively manage expectations for wait times
- Maintain HMIS database integrity by creating/updating participant profiles, recording visit details, and ensuring participant awareness of and consent to SORCe’s data sharing policy
- Utilize extensive knowledge of resources at SORCe and in the community to assist participants in addressing their distinct needs

**Hours of work and conditions**
- Each site has unique work hours, work shifts will be 8 hours with lunch and breaks built into your schedule.
- Journey Church; Monday-Friday 9:30am-5:30pm
- Parachutes for Pets; Mon-Thurs 11am-7pm, Friday 11am-5pm

**Hours may vary slightly upon launch**
- Working in a fast-paced environment requiring de-escalation skills and an ability to respond to crisis
- Universal precautions knowledge and ability to complete specialized training applicable to service delivery for individuals experiencing homelessness, mental health, or addictions
- Working collaboratively with site staff and volunteers
- Must have a comfortability working with animals present at the Parachutes for Pets location
- Ability to commit to a minimum of 35 hours per month through to the end of the contract term, additional hours may be requested/available.

**_
What you bring to the role:_**

**Qualifications/Experience**
- Undergraduate degree or a diploma in the human service field. Commensurate education and experience may be considered.
- In depth understanding and demonstrated experience in crisis assessment and intervention.
- Demonstrated experience working with highly complex individuals and the ability to maintain composure under pressure.
- Demonstrated experience working in an unpredictable and typically fast paced environment with competing priorities.
- Knowledge of and/or experience working with homelessness, addiction, domestic violence, and/or mental health.
- Knowledge of community resources both within and outside of the homelessness system of care.
- Demonstrated experience working effectively in a team environment and independently.
- Experience working with individuals and families in crisis or experiencing homelessness would be an asset.
- Excellent organizational and time management skills.
- Knowledge of and/or ability to learn participant data management systems.
- Knowledge of and demonstrated experience in the delivery of homelessness support services.
- Knowledge and experience with Indigenous culture, supporting Indigenous people, and social services for Indigenous people is an asset
- Collaborate, mentor, and coordinate with CCEWR site partners and volunteers, in the effective delivery of collaborative programs and services.

**Skills/Abilities**:

- Strong interpersonal, verbal, and written communication skills.
- Organizational and problem solving skills with a keen attention to detail, a high degree of accuracy, and excellent time management and prioritization skills.
- Adaptable communicatio

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