Member Service Representative

6 months ago

Hamilton, Canada Healthcare & Municipal Employees' Credit Union Full time

**Position Vacancy**

**Job Title**: Member Service Representative (MSR)

**Job Status**: Regular Part-Time - One (1) Vacancy

**Primary Location**: Limeridge Branch

**Introduction**

Do you have a passion for helping people? Are you a self-starter who has the ability to make sound decisions in a fast-paced environment? If so, a position as an MSR at Healthcare and Municipal Employees’ Credit Union (HMECU) could be the perfect fit for you.

**Company**

**Our Purpose**

We care for the financial needs and wellbeing of our members so you can focus on what matters most.

**Job Purpose & Summary**

As an MSR you will play a crucial role in providing exceptional service on the front-line and assisting our members with their financial needs. Your ability to be a self-starter, a proactive approach and commitment to excellence will be key to your success. The MSR plays a critical role in achieving the goal of the organization by building strong and long-lasting member relations through providing members with exceptional services.

**Skill Requirements**

**Required Experience**:

- 1 year of cash-handling experience in a retail environment;
- 1 year of work experience in a financial services sales’ environment preferred;
- Prior banking/credit union experience preferred;
- Must be bondable.

**What you’d be doing**:

- Responsible for opening and closing accounts, processing member’s bill payments, and setting up online banking services;
- Responsible for developing a working knowledge of products and services and making appropriate referrals to our Financial Service Representatives or Wealth team;
- Complete “Know Your Member” updates and validate information in our banking system;
- Build member relationships to better understand their needs while offering products/services to improve their financial well being;
- Accurately complete member transactions, personalized cheque orders and review and correcting member banking errors accordingly;
- Other Duties and Responsibilities as may be assigned_

Please note: Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact HR so that arrangements can be made.

**Job Type**: Part - time

One (1) Part - time vacancy

Location: Limeridge Branch

Pay: $26.53 hourly (includes % in lieu of benefits and vacation)

**Job Type**: Part-time

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