Current jobs related to Member Experience Representative - Hamilton - FirstOntario Credit Union

  • Member Experience Representative

    3 months ago

    Hamilton, Canada FirstOntario Credit Union Full time

    **Why FirstOntario?** FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial institution dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to...

  • Bilingualguest Experience Centre Consultant

    4 months ago

    Hamilton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Hamilton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Experience Centre Consultant

    4 months ago

    Hamilton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Hamilton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Financial Services Representative

    1 week ago

    Hamilton, Ontario, Canada Meridian Full time

    About the RoleWe are seeking a highly motivated and customer-focused Financial Services Representative to join our team at Meridian. As a key member of our Member Experience team, you will play a critical role in delivering exceptional service to our Members and helping them achieve their financial goals.Key ResponsibilitiesMember Account Management:...

  • Financial Services Representative

    5 days ago

    Hamilton, Ontario, Canada Meridian Full time

    About the RoleWe are seeking a highly motivated and customer-focused Financial Services Representative to join our team at Meridian. As a key member of our Member Experience team, you will play a critical role in delivering exceptional service to our Members and helping them achieve their financial goals.Key ResponsibilitiesMember Account Management:...

  • Financial Services Representative

    1 week ago

    Hamilton, Ontario, Canada Meridian Full time

    About the RoleWe are seeking a highly motivated and customer-focused Financial Services Representative to join our team at Meridian. As a key member of our Member Experience team, you will play a critical role in delivering exceptional service to our Members and helping them achieve their financial goals.Key ResponsibilitiesMember Account Management:...

  • Member Service Representative

    3 months ago

    Hamilton, Canada Healthcare & Municipal Employees' Credit Union Full time

    **Position Vacancy** **Job Title**: Member Service Representative (MSR) **Job Status**: Regular Part-Time - One (1) Vacancy **Primary Location**: Limeridge Branch **Introduction** Do you have a passion for helping people? Are you a self-starter who has the ability to make sound decisions in a fast-paced environment? If so, a position as an MSR at...

  • Msr- Member Service Representative

    2 months ago

    Hamilton, Canada Crunch Fitness- Hamilton East Mountain Full time

    Crunch is best known for our colorful personality and kickass group fitness and training programs that are OnlyAtCrunch. Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide GREAT member experience that exceeds expectations. Your Role: A Member Services Representative...

  • Member Services Representative-hamilton East

    4 months ago

    Hamilton, Canada Crunch Fitness- Hamilton East Mountain Full time

    **Crunch is best known for our colorful personality and kickass group fitness and training programs that are** **#OnlyAtCrunch.** **Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member** **Service and believe they can provide GREAT member experience that exceeds expectations.** **Your Role**: A Member...

  • Member Service Representative

    2 weeks ago

    Hamilton, Canada Golden Horseshoe Credit Union Full time

    **Job Summary**: Golden Horseshoe Credit Union is looking for a motivated individual to join our team as a member service representative. The position is responsible for assisting members with all their transactional banking needs and questions regarding their products and services. This position requires a high level of customer service skills, excellent...

  • Member Services Representative- Upper Centennial

    4 months ago

    Hamilton, Canada Crunch Fitness - Upper Centennial Full time

    Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide GREAT member experience that exceeds expectations. **Your Role**: A Member Services...

  • Customer Experience Representative

    3 months ago

    Hamilton, Canada SNDL Full time

    Job Title Customer Experience Representative - Job Description About SNDL SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in...

  • Experience Sales Representative

    3 months ago

    Hamilton, Canada Third Watch Protection Services Inc. Full time

    Experience Sales Representative - Commission Based **Shift**: Monday to Friday - Days **Compensation**:TBD We are currently looking for Experience Sales Representatives to sell security guard service to potential clients. All sales representatives will be on Commission Based salary during the 90-days probationary period, and then will be placed on...

  • Customer Experience Representative

    3 months ago

    Hamilton, Canada Enterprise Holdings Full time

    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to...

  • Member Services Representative

    3 months ago

    Hamilton, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. **Find our story here**:About Meridian**: **Our Retail Banking Practice**: Our vision is to be recognized as the financial...

  • Member Services Rep

    3 months ago

    Hamilton, Canada Crunch Fitness Full time

    Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide GREAT member experience that exceeds expectations. **Your Role**: A Member Services...

  • Branch Manager

    1 week ago

    Hamilton, Ontario, Canada FirstOntario Credit Union Full time

    Job OverviewThe Branch Manager is accountable for leading a team of dedicated employees to create memorable experiences for existing and new members while ensuring efficient branch operations. You will focus on the end-to-end member experience to build and maintain incredible relationships with those who do business with us, while regularly coaching your...

  • Branch Manager

    2 weeks ago

    Hamilton, Ontario, Canada FirstOntario Credit Union Full time

    Job OverviewThe Branch Manager is accountable for leading a team of dedicated employees to create memorable experiences for existing and new members while ensuring efficient branch operations. You will focus on the end-to-end member experience to build and maintain incredible relationships with those who do business with us, while regularly coaching your...

  • Member Services Representative-ancaster

    3 months ago

    Hamilton, Canada Crunch Fitness -Ancaster Full time

    Crunch Fitness is looking for energetic, enthusiastic people that are GREAT at Customer Service and can provide a GREAT Member and Guest Experience. **Reports to**: Manager **Requirements**: Fluent in English Proficient reading and writing skills Computer Skills **Special Skills**: Strong customer service skills **Responsibilities**: Membership...

  • Customer Experience Representative

    3 months ago

    Hamilton, Canada Cargojet Airways Ltd. Full time

    **Accelerate your career with the most awarded Air Cargo Airline in Canada!** Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been...

Member Experience Representative

3 months ago

Hamilton, Canada FirstOntario Credit Union Full time

**Why FirstOntario?**
- FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial institution dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That's why our policies include volunteering our time, talent and resources to worthy local causes and events. It's also why we reinvest our profits in the same places they're earned, and why we sponsor programs that promote financial literacy and economic development.

**JOB DESCRIPTION**

**Job Title**: Member Experience Representative
**Dept./ Division**: Branch, Retail Services
**Reporting to**: Branch Manager

**GENERAL ACCOUNTABILITY**

The Member Experience Representative is responsible for providing the optimal member experience through exceptional member service and identifying and providing solutions for members' financial needs. The Member Experience Representative will provide relevant, timely and accurate financial advice to members and prospective members to meet their financial goals, and to become the financial institution of choice. The Member Experience Representative must be a team player and willing to go above and beyond to provide the optimal member experience. The Member Experience Representative will assist with achieving the goals and objectives relating to business development as set forth by the Branch Manager at multiple branches.

Primary

**Responsibilities**:

- Sales_:

- Uncover and identify opportunities with members and prospective members
- Responsible for proactive business development activities and fulfilment both internally and outside the branch.
- Provide products and services to members to increase share of wallet and ensure we are the primary financial institution of choice.
- Utilize the sales cycle to optimize value for members and fully capture all sales & service opportunities including follow up by using our CRM. Provide relevant and qualified referrals based on business plan and assigned goals (i.e. Wealth Management, Commercial, Investments).
- Accountable for achieving goals for a portfolio of members as set out by the Branch Manager
- Service_:

- Must adhere to FirstOntario Credit Union's Member Experience standards with all of our external and internal members along with external partners.
- Must promote all alternative delivery channels to the Member including but not limited to online banking, PAT, mobile banking etc.
- Operate and make decisions within prescribed delegated authorities including but not limited to guidelines outline in your "letter of authority"
- Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries
- Required to backup traditional MSR, Admin, & MC roles
- Assist / relieve other positions or with duties in the home branch or other branches within region as required.
- Operations_:

- Complete branch opening and closing activities, as required or assigned.
- Perform all audits, processes and proofing as required
- Balance cash daily or as instructed
- Provide credit and non-credit administration support to Management and other staff as required (reporting, member correspondence, etc.)
- Assist in maintaining combinations and safety deposit box records and controls
- Perform custodian functions according to policy and procedures with respect to cash custody, safeguarding and securities. This includes cash orders and shipments, teller crosses, and managing branch cash holding

Organizational Competencies
- Sales & Service Orientation_
Committed to serving and satisfying the needs of the external and internal members/clients through the delivery of superior value while building, strengthening and maintaining long-term relationships.
- Continuous Learning_
Demonstrates the desire to continually grow, learn and develop skills and knowledge through external and internal education, training and cross-training opportunities to maximize personal contribution to the organizational goals and ongoing career development.
- Organizational Effectiveness_
Ability to understand the organization's strategic direction, how decisions impact the business, and how to strive to improve organizational performance.
- Ethical Behaviour_
Ability to demonstrate integrity, credibility, confidentiality and responsibility in all member/client interactions.
- Communication_
Demonstrates the ability to receive and understand information, and respond verbally or in writing when interacting with others
- Functional Excellence_
Demonstrate