Member Services Representative

2 months ago

Hamilton, Canada BCU Financial Full time

**Location**:Hamiton, ON** Posted Date**:November 27, 2024**
**Overview**:
Buduchnist Credit Union, carrying on business as BCU Financial, is looking for a skilled problem solver with
strong interpersonal skills to join our team as a full-time Member Services Representative. We need an
enthusiastic individual who can listen to customer service issues and then offer innovative solutions. The
be well-trained in product knowledge including technology platforms that can be critical for offering quick
and accurate assistance to customers.

**Responsibilities**:
Process member transactions (deposits, withdrawals, bill payments, cash or certify cheques, receive

bill payments, buy/sell foreign cash, drafts, renew GICs and registered plans etc.).
Answer incoming customer calls regarding billing issues, product issues, service enquiries and general

member issues.
Assist and direct members in-branch to use available technology to complete banking transactions

(i.e., ATM-deposits, e-transfers, online banking) and assist in Online Transaction (OLT) tracing when
required.

Initiate requests for cheque orders, member cards, stop payments, account information updates and
member statements.

Update member account information and track customer service calls.
Approve Teller transactions when required.
Promote and sell financial products to meet member needs and meet sales goals.
Engage in Treasury duties.
Process incoming branch mail.
Order and maintain office supplies and documentation.
Remain updated on product knowledge and sales initiatives and be informed of any changes in

company policies.
Proficiently use BCU’s platforms and systems.
Adhere to applicable industry regulations, privacy laws and BCU policies and procedures.
Maintain a high level of professionalism and excellent rapport in all communications with members

and colleagues.
Other duties as required.

**Requirements**:
Knowledge of banking products and services.
Exceptional customer and sales skills and experience.
Solid troubleshooting abilities and decision-making skills, both proactive and reactive.
Ability to speak and understand Ukrainian is an asset.
Relevant working experience or any equivalent combination of experience, training and/or education.

**Compensation**:
This is a full-time position offering a competitive compensation and benefits package commensurate with
experience and qualifications.

an interview will be contacted.

BCU Financial Group is an equal opportunity employer dedicated to building an inclusive and diverse
workforce. BCU Financial Group provides accommodations during the recruitment process upon request.
Requests received relating to accommodation will be addressed confidentially.

**About BCU Financial Group**:
BCU Financial is a member-owned, financial cooperative dedicated to improving the lives of members and their
community. BCU Financial is a part of BCU Financial Group - a fast-growing Ontario-based financial group providing
Canadians with diversified services and products. BCU Financial Group offers its members a real alternative to high-fee,
big-name banking by providing no-fee chequing accounts, competitive savings accounts, loans, mortgages, cards,
investment services, online banking, and insurance services. BCU Financial, together with its BCU Wealth Management
division, currently oversees $1 billion in assets.

BCU Financial Group also recognizes the importance of building a strong community. That’s why it provides generous
sponsorship funding annually to a wide array of community-based projects and activities. The Credit Union and its
member-supported charitable institution, BCU Foundation, provide sponsorship funding of over $1 million annually for
community organizations, charity fundraisers, student scholarships, cultural events, and educational projects.

BCU Financial Group is an equal opportunity employer dedicated to building an inclusive and diverse workforce. BCU
Financial Group provides accommodations during the recruitment process upon request. Requests received relating to
accommodation will be addressed confidentially.

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