Analyst Ii, Quality Assurance

3 weeks ago

Ottawa, Canada Satcom Direct Full time

**COMPANY OVERVIEW**:
Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.

SD Avionics is a division of Satcom Direct located in Kanata, the high-tech hub of Ottawa, Ontario. Our second largest site globally, this location manufactures avionics hardware, cabin routers, and the SD Plane Simple Antenna System.

Satcom Direct offers a highly competitive benefits package, which includes comprehensive health, dental, vision, disability and life insurance. Employees have an on-site gym and robust vacation time to have an excellent work/life balance. Additional benefits include matching retirement plan, pet insurance, and critical-illness insurance.

**JOB SUMMARY**:
Consistently exemplifies the Satcom Direct (SD) mission, vision, and values focused around a philosophy directed toward customer service/satisfaction, job performance, and cooperative team interactions. Willingness to support organizational policies that foster "continuous improvement" activities, promote Satcom Direct's ongoing strategic growth plan, and maintain its position as the premier leader within the Aviation Satellite Communications industry. This position requires working with the Technical Support team to quickly and efficiently resolve customer complaints, troubleshoot IP and telephony networks, and maintain a proactive approach towards problem-solving.

**ESSENTIAL DUTIES/RESPONSIBILITIES**:
To perform the job successfully, an individual must be able to satisfactorily perform each essential duty listed below. All employees are expected to adhere to and be knowledgeable of Satcom Direct (SD) operational standards, established safety/security rules, and requirements for company work guidelines.

**Main Responsibilities**:

- Responsible for writing/reviewing and maintaining test cases and test plans.
- Responsible for executing and developing Test scripts/Test Reports
- Responsible for developing various Test Tools for automation.
- Support day-to-day Test efforts in the Lab and in the field.
- Raise Defects and help troubleshoot problems
- Ability to work autonomously as well as in a team environment
- Ability to identify deficiencies in product code and suggest improvements for testability.
- Demonstrate efficient work practices to meet delivery dates.
- Satellite communications experience (L-Band, Ka, Ku, etc..)
- Build/Maintain and troubleshooting system test racks that may include 1 or more of these component's (IP switches, routers, modems, wireless Access Points, SIP handsets, Antennas, protocol testers, signal generators, spectrum analyzers, power meters)
- Test case writing and execution on SATCOM terminals Routers, wireless access points, SIP handsets ETC, PBX
- Perform system tests, robustness, and performance tests.
- Perform customer defect testing and bug tracking.
- Understanding of tools used Jira ticketing system.
- Working with Support, Systems, Software, and Hardware teams to resolve requirements issues and defects.

**GENERAL QUALIFICATIONS, KNOWLEDGE, AND SKILLS**:
To perform this job successfully, an individual must be able to meet the minimum qualifications established for education, knowledge, and skills. The requirements listed below are representative of the skills and traits required for the position.
- Experience with Linux
- Business Aviation industry experience: aircraft OEM airframes and knowledge of current equipment utilized for aircraft communications (SATCOM, VHF, DATALINK)
- Coding in any of Python, C/C++, scripting
- Familiarity with the Atlassian tools (JIRA, Confluence) and Git source control
- Basic IP networking knowledge and experience( function of switches, routers etc)
- “Hands-on” IT ability, ie able to setup small ad-hoc IP networks and install operating system
- Experience in the use of test frameworks and unit tests in the testing of systems or software components (such as API’s or Libraries)

**EDUCATION, KNOWLEDGE, AND SKILLS**:

- L-Band/Ku/Ka/Iridium network fundamentals and service.
- Fault isolation/and capable of reading debug/log files from Satcom terminals.
- Understanding of Protocols ISDN, CEPT-E1, FXO/FXS
- Understanding of Arinc protocols and specifications
- Network+, Linux+
- Proficient with general office software including but not limited to; Microsoft Office Suite; Word, Excel, and PowerPoint.
- Outlook, and CRM, with the ability to adapt to a variety of other software databases.
- Outstanding customer service, organizational, time management skills, and ability to multi-task.
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