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Quality Analyst
3 weeks ago
**Position location: Ottawa, Ontario**
About the Role:
The Quality Management and Service Monitoring Analyst is accountable for the day-to-day quality assurance of various activities within IT Operations and Services. As the Quality Management and Service Monitoring Analyst, you will review processes related to incidents, releases, configuration changes, change requests and events to ensure proper compliance with the organisation’s principles and best practices. Within this role, you will assist the Quality Management and Service Monitoring Supervisor with the creation of score cards, strategic reports and incidents reports in order to maintain a high-quality service for all Members of Parliament and employees of the House of Commons Administration. You will also be responsible for developing and delivering training sessions and tools to your colleagues.
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
**Salary**: $68,107.00-$86,176.00 per year
**Benefits**:
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Language training provided
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Ottawa, ON K1P 1K9: reliably commute or plan to relocate before starting work (required)
**Language**:
- French (required)
- English (required)
Expected start date: 2023-06-01
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