Client Care Coordinator

7 months ago

Simcoe, Canada Amplifon Group Full time

**Position Summary **As a Client Care Coordinator, you change lives by empowering people to rediscover all the emotions of sound. You create an exceptional client experience, by going the extra mile to foster an inclusive, welcoming, and people-oriented environment. You build trusted relationships with your clients from the moment they step into our door, by acting with integrity and demonstrating a high standard of care for your clients. You execute the day-to-day operations in your clinic, which includes managing an efficient schedule, maintaining accurate client records, and following established procedures to keep the clinic organized and optimized. A well-run and efficient clinic is vital to our sales, marketing and cultural initiatives, and your administrative support directly impacts the success of our organization. You are methodical, but agile, and know how to prioritize your tasks in a fast-paced environment, without jeopardizing the client experience. You are a proactive, forward-thinking member of the clinic team who anticipates the needs of your clients and colleagues. You embrace every challenge with courage and collaborate with your colleagues on new ways to bring hearing health awareness to your community.
**Essential Duties and Responsibilities**Reporting to Amplifon's (Senior) Area Managers, you will be responsible for delivering a high standard of client care demonstrated by executing the following responsibilities:
**Client Care Duties**
- Provide a high standard of client care consistent with company standards
- Greet clients and ensure they feel welcome and comfortable while in-clinic
- Explain the appointment details to align client expectations prior to meeting with the clinician
- Build relationships with clients with a friendly, compassionate, and professional demeanor
- Maintain basic knowledge of hearing aid technologies to assist with client queries
- Perform basic hearing aid maintenance include cleaning and repairs, as appropriate

**Administrative Duties**
- Maintain a well-organized clinic schedule to optimize client care and revenue opportunities
- Ensure new and existing clients are offered timely appointments
- Schedule follow-up appointments before clients leave the office
- Reschedule appointments to accommodate client and clinic needs
- Convert calls into appointments for new clients and manage callback and lead lists
- Manage incoming telephone calls and resolve client inquiries appropriately
- Conduct outbound calls to book annual appointments, confirm upcoming appointments, and reschedule clients when necessary
- Maintain accurate client records and create records for new clients
- Manage product manuals, procedures, and clinic operational documents
- Utilize the clinic's operating system to manage client records, schedule appointments, and process billing and invoice records
- Process and disseminate mail and/or packages
- Process hearing aid and accessory orders
- Checking hearing aids upon arrival to ensure the order is accurate
- Preparing kits for new hearing aid fittings
- Demonstrate basic knowledge of assistive listening devices and sell to clients directly

**Billing Duties**
- Create invoices for products and services rendered
- Process payments from clients in internal systems
- Direct accounts payable to the appropriate department
- Complete and deposit bank transactions
- Maintain petty cash float
- Complete daily sales reconciliation

**Community Duties**
- Connect with community organizations to host hearing health-care events to promote company
- Manage the planning of community events in consultation with clinic provider and manager
- Engage with event participants post-event for feedback or to schedule appointments
- Execute follow-up calls with existing client database provided by marketing team
- Participate in internal and external engagements to build network

**Clinic Operation Duties**
- Maintain a clean and organized clinic environment
- Communicate large cleaning or repair needs to Area Manager or appropriate stakeholders
- Maintain and replenish inventory of office and clinic supplies
- Accurately complete month-end inventory

**Education and Experience Requirements**
- High school diploma or equivalent
- Diploma in business or medical administration is preferred
- 2+ years of administrative experience
- 2+ years of customer service experience
- Knowledge of the hearing aid industry preferred

**Required Skills**:

- Excellent oral and written communication skills;
- Excellent interpersonal skills
- Able to build and maintain professional rapport with clients and colleagues
- Able to work independently, autonomously, and as a collaborative member of a team
- Able to discern and maintain client confidentiality
- Able to prioritize work efficiently in a fast-paced work environment; without jeopardizing the client experience
- Proficient with MS Windows and Office
- Experience with client database systems is preferred

**Physical/Mental Deman

  • Client Care Coordinator

    7 months ago

    Simcoe, Canada Amplifon Full time

    **Position Summary**: As a Client Care Coordinator, you change lives by empowering people to rediscover all the emotions of sound. You create an exceptional client experience, by going the extra mile to foster an inclusive, welcoming, and people-oriented environment. You build trusted relationships with your clients from the moment they step into our door,...

  • Care Coordinator

    4 months ago

    Simcoe, Canada CBI Home Health Full time

    **Full time Care Coordinator ; Job Location - Simcoe** The Care Coordinator plays a critical role in ensuring a seamless and positive experience for clients and their families by effectively managing the scheduling of direct care providers within a high-volume contact center environment. This role demands a strong focus on maintaining continuity of care,...

  • Client Coordinator

    5 days ago

    Simcoe, Canada Norfolk Dental Hygiene Full time

    Our busy independent hygiene clinic is looking for a great client coordinator to join our team. In this position, you will be helping to guide clients on their oral healthcare journey toward better oral and overall health. **Must haves;** - Education in dental office administration, dental assistance or higher - Min 1-2 years of experience in a dental...

  • Patient Care Coordinator

    7 months ago

    Simcoe, Canada Arnold Hearing Centres Full time

    **Join Our Dynamic Team as the Next Legendary Patient Care Coordinator!** Are you passionate about making a difference in the hearing care world? Welcome to Arnold Hearing Centres, where your career transcends the ordinary. Here, you'll join a tight-knit, enthusiastic team that values collaboration and community, fostering a familial bond. As a team member,...

  • Personal Support Worker

    1 week ago

    Simcoe, Canada Bloom Care Solutions Full time

    Bloom is a growing Digital Health Technology and Services company that is on a Mission to Improve Care Experiences. Bloom helps better connect people with healthcare professionals. **We present the opportunity to grow at your own pace while promoting higher pay rates for your hard work and dedication. We are committed to helping you succeed and will reward...

  • Practical Nursing Care Coordinator

    2 weeks ago

    Simcoe, Canada Bayshore HealthCare Full time

    About the Job">We are looking for a dedicated and compassionate Registered Practical Nurses/Licensed Practical Nurses to join our team as a Clinical Care Specialist. This role offers a unique opportunity to make a meaningful difference in the lives of our clients and their families.">As a Clinical Care Specialist, you will be responsible for:">">Developing...

  • RN Care Specialist

    7 days ago

    Simcoe, Canada Bayshore HealthCare Full time

    Job Title: Registered Nurse - Home CareAt Bayshore HealthCare, we are committed to delivering exceptional home care services to our clients. As a Registered Nurse on our team, you will play a vital role in ensuring the highest quality of care is provided in the comfort and safety of our clients' homes.We are seeking passionate and caring Registered Nurses to...

  • Personal Support Worker

    7 months ago

    Simcoe, Canada AGTA Home Health Care Full time

    **ABOUT US**: We are 100% committed to proving the best standard in compassionate care and proudly continue to serve our community for over 21 years. AGTA Home Healthcare Hamilton-Niagara is currently looking for talented and client-focused **Personal Support Workers** in the **Haldimand Region, ON**. **DUTIES**: - Provide personal care for clients...

  • Client Service Coord Team Asst

    7 months ago

    Simcoe, Canada Bayshore HealthCare Full time

    **Make “being the difference” your Career. Join the team at Bayshore Home Care Solutions!** We seek a Client Service Coordination Team Assistant Full time, permanent Monday - Friday business hours Simcoe, Ontario office location Drivers license and vehicle required, as per job duties below The Client Service Coordination Team Assistant, under the...

  • Client Service Representative

    7 months ago

    Simcoe, Canada Bayshore HealthCare Full time

    **Make “being the difference” your Career. Join the team at Bayshore Home Care Solutions!** We seek a Client Service Representative Full time, permanent Monday - Friday 9a-5p business hours Simcoe, Ontario office location Drivers license and vehicle required, as per job duties below Wage: Starting at $23.00 per hour The Client Service Representative,...

  • Home Health Care Professional Wanted

    2 weeks ago

    Simcoe, Canada Bayshore HealthCare Full time

    Job DescriptionWe are seeking passionate and caring Registered Practical Nurses/Licensed Practical Nurses to join our team. As a RPN/LPN, you will use your clinical skills to ensure that our clients receive the highest quality home health care they need and deserve.Your responsibilities will include:Providing one-on-one care to clients in their...

  • Client Service Assistant

    5 months ago

    Simcoe, Canada BMO Financial Group Full time

    23 Norfolk Street South Simcoe Ontario,N3Y 2V8 Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements. - Manages client documentation for correspondence and set-up. - Collaborates with internal and external stakeholders in order to deliver...

  • Client Services Supervisor

    7 months ago

    Simcoe County, Canada Closing the Gap Healthcare Full time

    Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings. We are looking for a **Client Service Supervisor** who can be autonomous in leading and supporting a multidisciplinary team consisting of Occupational Therapists, Physiotherapists, and Speech Language...

  • Rai Coordinator

    7 days ago

    Simcoe, Canada Cedarwood Village Full time

    The Resident Assessment Instrument (RAI) Coordinator (Back-up) is responsible for conducting RAI assessments and filling in for the RAI Coordinator in their absence. **The responsibilities for this position include, but are not limited to**: - Monitoring and providing on-site support to all RAI users; - Participating in the planning and organization of the...

  • Rai Coordinator

    7 months ago

    Simcoe, Canada Cedarwood Village Full time

    We have an opening for a Permanent Full-Time Back-Up RAI-Coordinator. The Resident Assessment Instrument (RAI) Coordinator (Back-up) is responsible for conducting RAI assessments and filling in for the RAI Coordinator in their absence. **The responsibilities for this position include, but are not limited to**: - Monitoring and providing on-site support to...

  • Home Care Nurse Practitioner

    3 weeks ago

    Simcoe, Canada CarePartners Full time

    About UsCarePartners is a trusted leader in home health care services in Ontario, dedicated to providing exceptional care and support to patients and their families.As a Home Care Nurse Practitioner, you will play a critical role in delivering high-quality, patient-centered care in the comfort of patients' own homes.About the RoleWe are seeking a highly...

  • Hearing Care Professional

    1 month ago

    Simcoe, Canada WS Audiology Americas Full time

    Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey,...

  • Student Placement

    8 months ago

    Simcoe, Canada Cedarwood Village Full time

    Cedarwood Village in Simcoe ON is looking for a **Student Placement & Personnel Coordinator** to join their team. *** - $25.00/hr - This is a 1-year contract position with the possibility of extension - 75 hours biweekly - Monday to Friday Reporting to the Administrator, you will be responsible for the onboarding, orientation and management of new...

  • Student Placement

    7 months ago

    Simcoe, Canada Cedarwood Village Full time

    Cedarwood Village in Simcoe ON is looking for a **Student Placement & Personnel Coordinator** to join their team. *** - $25.00/hr - This is a 1-year contract position with the possibility of extension - 75 hours biweekly - Monday to Friday Reporting to the Administrator, you will be responsible for the onboarding, orientation and management of new...

  • Client Service Associate

    4 months ago

    Simcoe, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Temporary, Part-time (0.6 FTE) Program Name: Community Support Services Number of Hours Bi-Weekly: 45 Work Schedule: Days Anticipated End Date: 08/29/2025 On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy,...