Patient Care Coordinator

2 weeks ago

Simcoe, Canada Arnold Hearing Centres Full time

**Join Our Dynamic Team as the Next Legendary Patient Care Coordinator**

Are you passionate about making a difference in the hearing care world? Welcome to Arnold Hearing Centres, where your career transcends the ordinary. Here, you'll join a tight-knit, enthusiastic team that values collaboration and community, fostering a familial bond. As a team member, you'll benefit from competitive compensation, well-defined career growth, annual family retreats, comprehensive health, and dental benefits, and much more.

What truly distinguishes us is our unwavering dedication to industry innovation and enhancing lives through improved hearing. In the role of Patient Care Coordinator, you'll experience professional development and play a crucial role in profoundly impacting our patients' lives.

After an impressive 30-year tenure, our esteemed Patient Care Coordinator from the Simcoe office is retiring, leaving behind a significant legacy. We seek a driven, motivated individual to join our growing team and fill these substantial shoes. If you're eager to be part of a dedicated team on a rewarding journey to enhance hearing and committed to our mission of providing exceptional hearing healthcare, then Arnold Hearing Centres is your ideal destination.

**Discover Our Story**

Welcome to Arnold Hearing Centres, a distinguished and award-winning hearing clinic with a heritage of being an independent, family-owned business since 1950. Presently, we proudly manage six full-time clinics, with a seventh on the horizon, located across Ontario. We serve communities in Guelph, Kitchener, New Hamburg, Elmira, Waterloo, and Simcoe.

At Arnold Hearing Centres, our mission is crystal clear - to provide our patients with the highest quality of complete hearing health care. We are dedicated to ensuring our patients' satisfaction and delight throughout their journey to better hearing. Superior customer service is the cornerstone of our commitment, and we pledge to go above and beyond to exceed their expectations. Join us in our pursuit of excellence in hearing care

**Your Story**

In your role as the initial touchpoint for our patients, it is imperative that you possess a cheerful and self-assured demeanour. We're on the lookout for an individual who is not only courteous and empathetic but also possesses exceptional communication skills. As you welcome every visitor into the office with a friendly face and serve as the engaging, upbeat voice they hear over the phone, your organizational skills and ability to juggle multiple tasks will be put to the test. We pride ourselves on our positive team dynamic and are eager to find someone who can truly thrive within such an environment.

**Your Power Skill Set**
- **Required**: High School Diploma. Preference will be given to those with a degree or diploma in a related field.
- **Training**:Must be able to commute to Kitchener for the initial 4-5 weeks of training at the start of the job.
- **Beneficial**: Prior experience in customer service.
- **Desired** **Skills**: Organization, detail-orientation, and capacity to handle multiple tasks in a fast-paced setting.
- **Communication** **Skills**: Must possess strong written and oral communication abilities.
- **Problem-Solving**: Proficiency in problem-solving is essential.
- **Experience**: Familiarity with Microsoft Office software.
- **Assets**: Experience in electronic office management systems.
- **Preferred**: Knowledge of point-of-sale systems and financial tracking.

**Your Role in Our Adventure**
- **Appointments** - Using our office management software you will manage all appointments and ensure that the hearing practitioners’ schedules are organized appropriately. You will be able to manage adjustments to schedules when changes must be made. You will be responsible for following up with any social media leads as well as regular follow-ups and booking of new appointments.
- **Clinic** **Cleanliness** - You will be responsible for making sure that the main reception and waiting area is always kept tidy and you will sanitize all high-touch surfaces and seating regularly.
- **Clinic** **Supplies** - You will oversee the monitoring and management of essential office and clinic supplies, placing orders as needed.
- **Administrative** **Support** - You will help the hearing practitioners by creating client files, organizing files for appointments as well as assisting with shipping and receiving as necessary.
- **Accounting** **and** **Financial** **Duties** - You will manage the processing of all sales, entering them into the office management system, and track the balances of all aged receivables and third-party insurance payments. Your responsibilities will also include handling daily banking duties with point-of-sale machines, regular reporting for bank deposits as needed, and overseeing submissions and tracking of third-party insurance claims.

**How We Say Thanks**
- **Attractive Compensation Package**: We provide an initial sal

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