Alarm Customer Service Assistant
2 weeks ago
Responsibilities:
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Accurately enter customer information and update records in the database
- Upsell products or services to customers when appropriate
- Collaborate with other team members to ensure customer satisfaction
- Analyze customer feedback and provide suggestions for improvement
**Experience**:
- Previous experience in a customer service role is preferred and understanding alarm systems including programming of panels and working with alarm techs
- Excellent phone etiquette and communication skills
- Fluent in English, both written and verbal
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Sales experience or knowledge of upselling techniques is beneficial
- Previous experience installing alarms in homes
**Job Types**: Full-time, Permanent
**Salary**: $15.50-$24.42 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Commuter benefits
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- North York, ON M3J 3K4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
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