Bilingual Client Services Representative

2 weeks ago

Montréal, Canada HSBC Full time

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role

To provide operational and administrative support and quality standards to the Personal Financial Services business. Overall nature of work is of low to moderate complexity.

**Responsibilities**:

- Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
- Maintain superior and courteous service to internal and external contacts.
- Ensure work area is maintained in accordance with HSBC standards.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs.
- Provide guidance to Operations Risk and Administration Associates, Personal Bankers and Premium Bankers.
- Participates in quality, regulatory and compliance training in order to meet performance targets.
- Promotes an environment that supports diversity.
- Demonstrates Group capabilities.
- Promote an environment that supports diversity and reflects the HSBC brand.
- Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
- Complete other responsibilities, as assigned.

Requirements
- Must be available to work Monday to Friday between 8am to 8pm.
- Must have at least 1 year in customer service and contact center experience.
- Must be fluent in English and French.
- Must be able to pass the Mutual Funds; CSC and CPH within following 3 months of hire.
- Good to have Mutual Funds: CSC and CPH
- Professional appearance and attitude.
- Team player and development minded.
- Strong communication, customer service and interpersonal skills.
- Ability to learn and operate new software and technology.
- Detailed orientated with good time management and organizational skills.
- Ability to multi-task.
- Ability to handle large volumes, tight turnarounds and multiple deadlines.
- Some experience with conflict resolution required.
- Ability to work independently.

The language requirements for this position include French and English. The latter language is required to support inbound customer calls with a Canada-wide remit and connect with support teams globally, as described in this job posting and in compliance with Bill 96.

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.

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