Client Service Representative
1 month ago
Représentant(e) du support clients
Au Camp d'été Laurus, nous nous efforçons de créer des aventures et des expériences inoubliables tant pour nos campeurs que pour notre personnel. Titre du poste : Représentant(e) du support clients
Type d'emploi : Permanent à temps plein, du lundi au vendredi
En tant que représentant(e) du support clients (CSR) du camp, vous jouez un rôle crucial en tant que principal point de contact pour nos clients. Vos responsabilités consisteront notamment à répondre efficacement aux demandes des clients et des parents, à maintenir d'excellentes normes de communication et de service et à gérer les factures des clients.
* Pendant la saison , vous serez affecté à des emplacements de camps multiples dans toute la ville de Montréal pour gérer les inégalités et les problèmes sur place.
* Pendant la basse saison , vous travaillerez à distance pour répondre aux demandes des clients par téléphone, e-mail et autres communications sur plateforme.
Gérer les inscriptions aux camps via Amilia
Communiquer les préoccupations des parents en matières de satisfaction au responsable du support clients et aux responsables des sites
Bilingues en français et anglais (parlé et écrit)
Esprit orienter avec un expérience de résultat client positive
A l’aise avec un ordinateur (plusieurs applications) et maîtrise des communications par téléphone et par courrier téléphoniques
Customer Support Representative
At Laurus Summer Camp, we strive for creating unforgettable adventures and experiences for both our campers and staff alike. Job Title: Customer Support Representative
Job Type: Full time permanent, Monday-Friday
Hours: 7 am to 3 pm (during on camp season)
Assigned hours based on need (during off camp season)
As a camp customer support representative (CSR), you play a crucial role as the primary point of contact for our clients. Your responsibilities will include efficiently responding to customer and parent inquiries, maintaining excellent communication and service standards and managing client invoices.
During the on-season, you will be assigned to a multiple camp location throughout the city of Montreal to handle on-site inequities and issues.
During the off-season, you will work remotely to address customer inquiries via phone, email and other platform communications.
Answer phone calls from parents via HubSpot and Webex
Manage Camp registrations via Amilia
Communicate parent satisfaction concerns to the head of Customer Support and Location Managers
Bilingual in both French and English (spoken and written)
Customer oriented mindset with a positive customer outcome experience
Comfortable working with a computer (multiple applications) and proficient in phone and email based communications
Apply today for the summer of your life
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