Information Technology Help Desk Technician

6 months ago

Saskatoon, Canada Rise Air Full time

**Information Technology Help Desk Technician**

**Full-Time Position**

**Saskatoon SK**

Join our aviation-passionate team based in the land of living skies, Saskatchewan, a great place to live and raise your family. We are Saskatchewan's largest full-service airline and here is your opportunity to join us and work with colleagues who will bring out the best of you. At Rise Air, we offer more than a job, we offer the opportunity to live and work in a vibrant, affordable, growing province, a positive environment, inspiring culture, strong values and career growth.

Rise Air is proudly 100 per cent Indigenous owned. We work together with our ownership, communities, stakeholders and industry partners to strengthen Indigenous employee relationships.

Job Purpose

The primary role of this position is to provide tier-one level support. The incumbent will maintain an effective and efficient help desk environment ensuring service issues are addressed in a timely and constructive manner and delivering exceptional customer-centred service to all end users. The Help Desk Technician supports all user-based information technology systems. This position handles highly sensitive and confidential information on a regular basis.

Primary Responsibilities
- Respond to and resolve support request tickets from the help desk ticketing system.
- Escalate tickets to the appropriate resource.
- Monitor internal service level commitments to assist in keeping organizational systems running smoothly.
- Perform system testing, training, and technical support to users.
- Together with the supervisor, helpdesk and network administrator, install software security patches, perform operating system upgrades, performance tuning, and log analysis.
- Install and manage end user computer devices including workstations, laptops, tablets, telephone handsets, and mobility devices.
- Administer Windows Server, Active Directory and MS Exchange to support the end user computer environment.
- In coordination with the network administrator, ensure network connectivity of all workstations.
- Monitor network and workstation usage, performance, and security.
- Provide support for the Local Area Network (LAN) and to remote users. Log user problems and errors and the steps required to solve issues.
- Update pre-determined maintenance publications on the network/laptop(s) as required.
- Additional duties as required which may include cross training.

**Qualifications**:

- 1-2 years of related experience is required. Working knowledge and/or certification in A+, Microsoft Certified Solutions Expert (MCSE), Information Technology Infrastructure Library (ITIL) or related network/IT designation is an asset.
- Working knowledge of Microsoft business products (Microsoft Office, Office 365, etc.), MS Exchange, Windows 10 operating system connected to a corporate network, and experience working in a help desk environment is required.
- Familiarity with maintaining Word Press websites, Microsoft Teams and Share Point is an asset.
- A combination of education and experience may be considered.

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected and together we are inspiring Indigenization at the heart of Rise Air.

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