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Help Desk Technician

1 month ago

Saskatoon, Canada SaskIT Inc. Full time

Education: Secondary (high) school graduation certificate
- Experience: 1 to less than 7 months
- or equivalent experience
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
**Supervision**:

- 1 to 2 people
**Security and safety**:

- Criminal record check
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Health care plan
**Other benefits**:

- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week