Outreach Ambassador Program Manager

7 months ago

Calgary, Canada Alpha House Society Full time

This position will require working overnights on occasion, as well as on call

**Job Summary**

Under the direction of the Director of Communications and Fund Development, the Program Manager will be responsible for program development, service delivery and evaluation as well as report writing and the allocation of staff and financial resources.

**Responsibilities**:

- Perform a variety of complex administrative and professional work in planning and managing their Program
- Develop and maintain strong harmonious professional relationships with various agencies, stakeholders, neighbours, and community members, to address issues, concerns and foster open transparent communication and increase client engagement and reduce referral obstacles
- Provides training, coaching, mentorship, supervision and all levels of disciplinary action up to and including termination, to staff
- Be the liaison between Alpha House and its funders, including writing funding reports and assisting in funding proposals
- Review, development and implementation of operating procedures, safety protocols and administrative functions in support of the program activities.
- Interview and hire staff
- Ensure program staff are providing consistent and quality orientation and training to new staff
- Conduct performance reviews of program staff and actively participate in the progressive disciplinary process of them
- Learn, understand, and stay abreast of all aspects of the accreditation process, including proposed changes or amendments to the standards
- Oversee timely collection of accurate client documentation and program data collection
- Conduct regular reviews and audits of the Program to identify and verify compliance with accreditation and Alpha House policies, procedures and standards
- In conjunction with staff, respond to emergencies and address community and client complaints, resolving problems, completing program audits, in conjunction with program staff, implementing related changes
- While being fiscally prudent, ensure the program has the necessary supplies to provide quality care to clients
- Participate in direct service provision as needed and to cover when there are gaps in staffing

**Qualifications
- Post-Secondary Education from a public educational institution, in a relevant field, minimum of a 2 year Diploma Program, Bachelor‘s degree preferred
- At least three years in a Management role, including proven leadership experience coaching and training staff
- Several years of experience working with vulnerable populations, including front line experience
- An understanding of addictions including: withdrawal management, harm reduction, Stages of Change, trauma informed care and recovery oriented systems of care
- Strong interpersonal communication skills and the ability to build positive stakeholder relationships
- Able to make sound judgments requiring confidentiality, tact and diplomacy within tight timelines
- Highly organized, able to work independently and take initiative
- Working knowledge of MS Office suite of products at the intermediate level
- Class 5 Drivers license and access to a vehicle for business purposes.
- Understanding and adherence to Alpha Houses Mission

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