Field Operations Manager
7 months ago
**About Clutch**:
We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?
Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their homes, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guaranteeand that's just the beginning.
Named three years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50 and Fast 500 lists, we're looking to add curious, hard-working, and driven individuals to our growing team.
Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by several world-class investors, including D1 Capital, Canaan Partners, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.
**About the role**:
Clutch is looking for a **Field Operations Manager** to join our Customer Experience team In this position, you'll oversee our team of field specialists, build our logistics processes and optimize our tools to deliver incredible to our customers. As we continue to grow, you'll have the unique opportunity to scale out our last-mile delivery process in Ontario and other markets.
**What you'll do**:
- Manage a team of field specialists that deliver last-mile delightful customer experiences on both sides of our marketplace
- Work with multiple stakeholders to scope and execute on projects that will improve our scheduling and routing processes
- Lay the groundwork for a robust & cost-effective delivery network across Ontario and share learnings with other markets
- Own fleet management of flatbed trucks & multi-vehicle carriers to ensure maximum fleet utilization
**What We're Looking For**:
- A Bachelors' in Business, Engineering, Economics, or similar field
- 2+ years of experience working in a consulting or high-growth startup environment with a focus on operations & logistics projects
- Minimum of 2 years of team management experience
- Leadership qualities: you're able to engage and lead those working with you, institute new processes and rally your team to be a high performing team
- Strong analytical skills: you can work your way through data on Excel/Google Sheets
- An eye for customer experience: every decision we make has our customer at the center of it
**It'd be great if you have**:
- Experience in a B2C environment or in a customer-facing role
- Experience in building processes for startups operations or building a logistics network
**Why You'll Love It at Clutch**:
- Be a part of a team disrupting a traditional industry
- Freedom to innovate and ownership of your role
- Competitive pay and equity incentives
- Comprehensive health and dental benefits
Please note this role is **on-site** in Etobicoke (not hybrid), you must be comfortable working on-site.
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