Student Services Lead

1 month ago

Victoria, Canada Victoria Academy of Ballet Full time

**Student Services Lead**

**Overview**

Victoria Academy of Ballet (VAB) empowers and inspires all dancers to realize their potential. The heart of our success is a passionate team of high calibre professionals who care deeply about creating life chances and opportunities for people through dance. Every member of the VAB team is committed to three core values of exceptional service, teamwork, and initiative.

**What We Need**

**Why VAB**

We embrace a collaborative, energized, and kind workplace where everyone is included and valued. Our team is just as passionate about empowering and inspiring our employees as we are about our dancers. If you want to transform people’s lives through dance, please join us.

**The Opportunity**

Reporting to the Artistic Director, the Student Services Lead thrives at overseeing all aspects of homestay and living arrangements for dancers. This includes establishing and nurturing a homestay family network, overseeing the processing of all necessary paperwork, effectively placing students, regularly checking in with students and homestay families, and overseeing interim accommodation and alternative independent living arrangements. The role is responsible to support students with any life, health or safety needs including overseeing student personal and educational travel, providing orientation to Victoria, and supporting students with establishing the appropriate academic supports, transportation, banking, and access to required medical and social service professionals. Translation skills in Japanese would be an asset. Overseeing all aspects of the student experience requires impeccable relationship management, organization and coordination skills, and initiative. This position is a key member of the leadership team and works closely with the Artistic Leads, Admissions Lead and Academic Liaison.

**What You Bring**
- Background in education or counselling an asset
- A minimum of three years’ experience with international student services and placements
- Exceptional interpersonal and problem-solving skills
- Strong written and verbal communication skills
- Understanding of administrative processes and experience with Microsoft programs
- Skilled in client and relationship management with a commitment to quality service
- A high degree of tact and professionalism to manage sensitive or private information
- Ability to prioritize and perform multiple work assignments simultaneously while meeting deadlines
- A self-starter who can work independently and loves accomplishing results
- Knowledge or experience in dance
- Cultural awareness and competence
- Successful completion of a criminal record check
- Valid BC Driver’s License and clean driver’s abstract with $5 million liability insurance
- Standard first aid or willingness to become certified
- Proof of COVID 19 vaccination
- Occasional ability to work evenings and weekends

**Join Us**

We would love to welcome you to our team.

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Benefits**:

- Extended health care
- On-site parking
- Paid time off
- Wellness program
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: Hybrid remote in Victoria, BC

Application deadline: 2023-03-03
Expected start date: 2023-03-03

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