Student Services Analyst

4 weeks ago

Victoria, Canada Maricopa Community Colleges Full time

Hiring Salary Range

Grade

114

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

This position requires a physical presence on campus with possible partial remote work depending on business needs to best serve the students, department and college.

Work Calendar

12 Months


This is a short-term position with a projected end date of 06/30/2025 with renewal contingent on funding source. 

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $ billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges

About Us

Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona’s Best Employers

Campus Statement

Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community. 

We are seeking to attract academically and culturally diverse staff and faculty who possess a strong commitment to teaching, learning, and student success. We encourage all in our college community to contribute to and shape the direction of SCC's social justice, inclusivity, and equity strategies.

At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

20 paid observed holidays ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance) Paid vacation, sick, and personal time Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff) Annual professional development growth funding Tuition reimbursement for employees and dependents Flexible work schedules Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondronline program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more Pre-Retirement Events (may forgive the remaining balance on a federal student loan made directly by the Department of Education after qualifying). 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community)

Job Summary

Scottsdale Community College (SCC) is seeking a full-time Short-Term Student Services Analyst. This position is a member of the Outreach and Recruitment team and supports the college’s strategic enrollment initiatives by managing a comprehensive customer relationship management (CRM) system as well as coordinating the communication process for prospective students to increase yield through a mutli-media approach. The Student Services Analyst must demonstrate knowledge and previous experience in communications campaigns including email, social media, phone, and text. This position will oversee the CRM business process and provide CRM training for department users. This position works collaboratively within the Outreach and Recruitment team in a promotion of Student Recruitment/Events. This includes support to SCC’s Early Outreach, external/internal partners, including our SCC community as well as our external community members including businesses, local high schools, educational institutions, etc. This position will also be responsible for facilitating college information sessions (both on and off campus), and conducting campus tours. As a representative of the institution, the Student Services Analyst works closely with internal and external constituencies while utilizing a broad base of student services knowledge to assist a diverse student population (traditional, non-tradition, underrepresented groups, etc.) in understanding/navigating the enrollment process at SCC.

Essential Functions

30% - Schedules and facilitates presentations, information sessions and campus tours via high school visits and community outreach activities to recruit prospective students.

25% - Plans, coordinates and implements the college recruitment programs including building relationships with prospective students, parents, high school staff, high school personnel, community-based organizations, Scottsdale Community College (SCC) faculty and staff to promote the college and increase enrollment; provides services which increase SCC enrollment using various outreach methods including in-person contact and CRM data analysis; oversees outbound communications campaigns (including email, phone, print, text, and social media) to a diverse population of prospects to market, engage, recruit and enroll students. 

25% - Manages the recruitment team’s customer relationship management (CRM) system and tools to manage prospective student inquiries, customer relations and create a dynamic communication plan by performing data entry, completing data pulls, monitoring prospective student matriculation and the tracking of prospects related to outreach activities as well as leading CRM training for Outreach and Recruitment staff and student workers. 

20% - Develops, analyzes, coordinates, and implements program functions and activities; works with Outreach and Recruiting team and other college staff on assigned projects; coordinates recruitment events on behalf of the college and assists in the execution of Outreach and Recruitment, which can include collaborations and involvement in Early College Programs, information sessions, new Student Orientation, and other activities for new, prospective, and continuing students. Performs other duties as assigned.

Minimum Qualifications

Bachelor’s Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. 

Desired Qualifications

A. Master’s degree in higher education or related field 
B. Four (4) or more years of experience managing a customer relationship management (CRM) tool 
C. Four (4) or more years working in student services with demonstrated knowledge of college recruitment, admissions, and enrollment 
D. Four (4) or more years of public speaking experience 
E. Four (4) or more years of experience training staff and/or students 
F. Demonstrated experience with communications campaigns including email, print, phone, text, and social media 
G. Evidence of effective written communication skills as demonstrated in the resume and cover letter 

Special Working Conditions

Travel to campus during the interview/selection process will be at the candidate's own expense. May be required to travel or be assigned to other MCCCD locations. May be required to work evenings and weekends. May require prolonged periods of sitting and viewing a computer screen. May be required to lift or carry up to 25 lbs. This position requires a physical presence on campus with possible partial remote work depending on business needs to best serve the students, department and college. This is a short-term position with a projected end date of 06/30/2024 with renewal contingent on funding source.  EXTENDED: This is a short-term position with a projected end date of 06/30/2025 with renewal contingent on funding source.  External candidates hired into a short-term benefits-eligible position are ineligible for rehire into a non-benefits-eligible position or to continue working in a non-benefits-eligible position for a period of six months once their assignment ends May work outdoors in a variety of temperatures and environmental conditions Will be required to work in an area of light to heavy noise levels daily

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