Department Manager, South Common

2 weeks ago

Edmonton, Canada Sport Chek Full time

**Help us boldly shape retail in Canada**

Pro Hockey Life is the world’s largest hockey-centric retailer where our employees pride themselves on their passion for Canada’s national sport as much as our customers do. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians everything hockey, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners.

**Department Sales Manager - Pro Hockey Life**

As a Department Sales Manager, you will consistently drive and deliver on department sales targets by leading and developing sales staff through the effective execution of National Sports Customer Service Standards and training mandates.

**What you’ll do**

Sales:

- Achieve and drive department and store sales
- Demonstrate the ability to be a sales leader and role model to staff
- Enforce and personally deliver on the highest form of service standards

Training:

- Provide sales coaching and mentoring to sales staff
- Lead and ensure completion of 3 month orientation for all department staff
- Provide continuous coaching and training to achieve “A Level” status in all department staff
- Responsible to disseminate all communication to team as required including merchandising and policy and procedure changes

Operations:

- Initiate and enforce execution of pricing/ signing, restocking and receiving
- Executes on assigned department presentation as per seasonal merchandising planner
- Follows and enforces all corporate LP and OH&S policies and procedures and all cash and audit procedures as per Corporate Policy and Procedure Manual
- Maintains and executes on tech shop service and maintenance standards
- Monitor store weekly scheduling requirements and react when needed on a shift by shift basis
- Initiates and presents plans for department improvements and strategies
- Assists and participates in hiring process and completes performance reviews in a timely manner

Evening and weekend availability is a requirement for this role

**Who you are**

We are looking for individuals who are:

- Business Savvy - you have a customer focused mindset and can plan, execute, and drive sales
- Leaders - you lead by example and have a passion for coaching, developing, and inspiring your team
- Culture and brand ambassadors - you love the work and take pride in our brand

If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.

**What you bring**
- Minimum of 2 years in a retail environment, preferably at a supervisory level
- A proven track record of business growth and exceptional customer service skills
- Demonstrated computer skills
- Demonstrated interest in or involvement in sports or the sporting goods industry an asset
- High school education; Post-Secondary education an asset

**Why us**

Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart - these are some of the many reasons why Canadian Tire Corporation is one of Canada’s Top Employers.

**About Us**

At Sport Chek, we want to find what moves you, and help build your career from there. As Canada’s destination for footwear, apparel, and sporting goods; we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you’ll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast. Join us, where there's a place for you here.

**Our Commitment to Diversity, Inclusion and Belonging**

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

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