Service Manager
2 weeks ago
Trail Tire is a well-established and reputable tire retailer with a strong presence in the Edmonton area. Our Southside location is a hub for quality tires, exceptional customer service, and automotive expertise. We provide our customers with top-notch products and services. To support our continued growth and deliver outstanding customer experiences, we are seeking a highly motivated and customer-focused Service Manager to join our team.
The Service Manager will play a crucial role in ensuring customer satisfaction, providing expert advice on vehicle services, and overseeing a team of service advisors and automotive technicians.
**Responsibilities**:
- Assist customers in a friendly and professional manner, accurately assessing their vehicle service needs.
- Provide expert advice and recommendations on required mechanical services, including routine maintenance, repairs, and tire replacements.
- Coordinate and manage the daily operations of the service department, ensuring efficient workflow and timely completion of service requests.
- Supervise and mentor a team of service advisors and automotive technicians, fostering a positive work environment and encouraging professional growth.
- Maintain effective communication with customers, providing updates on service progress, estimated completion times, and any additional repairs or costs.
- Ensure compliance with safety regulations, company policies, and industry standards.
Qualifications:
- Experience in a managerial role within the automotive industry.
- Excellent customer service and interpersonal skills, with a focus on providing exceptional experiences to customers.
- Proven leadership abilities, with the ability to effectively manage and motivate a team.
- Exceptional problem-solving skills and the ability to make sound decisions in a fast-paced environment.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficient computer skills, including experience with automotive software and systems.
- Knowledge of automotive parts and inventory management.
- Strong communication skills, both verbal and written.
If you are a results-oriented professional with a passion for delivering exceptional customer service, managing a team, and have a deep understanding of automotive services, we want to hear from you. Join the Trail Tire Edmonton South team and be a part of a company that values its employees and provides opportunities for growth and advancement.
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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