Team Lead, Customer Success

4 days ago


Toronto, Canada SWTCH Energy Inc. Full time

**Who We Are**

SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America.

Founded in 2016 by entrepreneurs, investors, and energy professionals, SWTCH had a vision of enabling communities to realize the social, economic, and environmental benefits of widespread EV adoption. Since then, its EV charging and energy management solutions have been installed in hundreds of multifamily buildings, 50 percent of which are classified as low-to-moderate income. By leveraging the latest technology available, SWTCH is making EV charging possible for all buildings.

With a growing base of clients, SWTCH is currently looking for opportunities to deepen our market penetration across North America.

**Job Opportunity**

**Responsibilities**
- Lead and mentor direct reports, providing guidance and support to help each person excel in their role
- Overall responsibility for book of business and main escalation for team accounts
- Build and maintain positive working relationships with other internal leaders and key account senior leaders
- Collaborate with the Director of Customer Success to define and execute department strategies that align with company goals
- Develop and maintain Customer Success playbooks and success plans including adoption, retention, and expansion strategies
- Champion the voice of the customer and collaborate with other teams within the organization, ensuring that customer feedback and insights are shared effectively to drive improvements and enhancements
- Implement and oversee processes for monitoring customer health and proactively identifying risks to avoid churn
- Develop and deliver customer training programs and resources to empower customers to realize value
- Promote a customer centric culture within the organization, emphasizing the importance of Customer Success
- Demonstrate expert level competency of software products and the connection between software and hardware at SWTCH and in the EV space
- Evaluate documentation structures to identify gaps and implement improvements
- Reporting and tracking customer and team metrics, other reporting as required

**Job Qualifications**
- 5+ years of experience leading teams in Customer Success or a related field
- Significant relationship building and account management experience with senior stakeholders, preferably in the technology and software industry
- Experience developing and executing successful playbooks and success plans leading to improved retention and expansion
- EV industry knowledge and experience not required but an asset
- Proven track record of managing successful teams to achieve goals
- Strong leadership, communication, and interpersonal skills
- Excellent analytical and problem solving skills
- Ability to prioritize tasks in a dynamic fast paced environment
- Ability to work collaboratively with cross-functional teams
- Experience with Salesforce and CRM software a plus
- Energy, enthusiasm, positivity
- Ability to simplify complex scenarios and details into succinct messages and plans
- Comfort navigating ambiguity and adapting quickly to change
- Always seeking to improve and find better ways of working and delivering results
- A customer centric mindset and commitment to delivering exceptional customer outcomes
- Passion for EV space, decarbonizing transportation, cleantech, sustainability

**Perks and Benefits**
- Business Impact - As a core member of the team, you have the opportunity to take a lead role and make a significant impact on the culture and values of the company
- Environmental Impact - We are a clean energy company with a mission to reduce carbon emissions globally to ensure a clean and sustainable future
- Diversity - People develop their talents and skills in different ways. We value different paths and experiences. If you think you meet the qualifications we are seeking, take a chance and express your interest here



  • Toronto, Canada Xello Full time

    Xello is looking for a Team Lead, Customer Success **_**: **Who are you?**: Xello is looking for a passionate and empathetic customer success professional who loves coaching and inspiring teams. As the Team Lead for Customer Success, you’ll lead and coach Xello’s Senior Customer Success Managers and Key Account Managers on both the North American and UK...


  • Toronto, Canada Xello Full time

    Xello is looking for a Team Lead, Customer Success **_**: **Who are you?**: Xello is looking for a passionate and empathetic customer success professional who loves coaching and inspiring teams. As the Team Lead for Customer Success, you’ll lead and coach Xello’s Senior Customer Success Managers and Key Account Managers on both the North American and UK...


  • Old Toronto, Canada BluRoot Full time

    Bluroot is the #1 FinTech CRM (customer relationship management) Company in Canada. We serve our industry-leading clients through our industry-specific CRM products: BluMortgage (mortgage brokers), and Cloven (financial advisors). Our products make it easy for our clients to connect with their customers and integrate 3rd-party tools to have a...


  • Toronto, Canada Archon Systems Inc Full time

    **Customer Success Team Lead** We are a rapidly growing startup helping small businesses outcompete the giants; we improve their inventory management (an underappreciated problem!) with our powerful yet easy-to-use software and hardware. We’ve been stable, bootstrapped and successful since 2007. We started by dominating the desktop inventory software...


  • Toronto, Ontario, Canada Sales Talent Agency Inc. Full time $160,000

    Recognized as a trailblazer within the industry, our client holds a coveted position in the Gartner Magic Quadrant for IT Service Management (ITSM) and have been lauded with the prestigious AWS Rising ISV Star Award. With an extensive footprint encompassing over 4,000 clients across 140 countries, positively impacting the daily experiences of more than 9...

  • Customer Success Lead

    3 weeks ago


    Toronto, Canada Magical Full time

    At Magical, our mission is to revolutionize automation for everyone. We're a dynamic and innovative team looking for a highly empathetic, resilient, and structured Customer Success Lead to join our team. If you have a proven track record of empathetically helping customers achieve their goals while renewing and expanding their accounts, then we’re going to...


  • Toronto, Canada Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Success Lead

    2 weeks ago


    Toronto, Ontario, Canada Magical Full time

    At Magical, our mission is to revolutionize automation for everyone. We're a dynamic and innovative team looking for a highly empathetic, resilient, and structured Customer Success Lead to join our team. If you have a proven track record of empathetically helping customers achieve their goals while renewing and expanding their accounts, then we're going to...


  • Toronto, Canada Herjavec Group Full time

    Cyderes is looking for a dedicated and creative Lead Customer Success Manager to join the CYDERES Customer Success team. This is an exciting opportunity for someone who thrives on solving customers’ problems, is energized by working with interesting technologies, and desires to contribute improvements to our core product offerings and grow this business....


  • Toronto, Canada OMERS Full time

    Why join us? Are you looking to join a dynamic pension plan that embodies the strong values of its 600,000 members and is an industry leading global investor? If so, we would love to tell you our story.   At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto,...


  • Old Toronto, Canada OMERS Oxford Properties Group Full time

    Lead, Customer Success & Innovation page is loaded Lead, Customer Success & Innovation Apply locations Toronto, Canada time type Full time posted on Posted 2 Days Ago job requisition id JR-6290 Why join us?Are you looking to join a dynamic pension plan that embodies the strong values of its 600,000 members and is an...

  • Coordinator/team Lead

    3 weeks ago


    Toronto, Canada TEAM DFF Full time

    Coordinator/Team Lead Role and Responsibilities The Coordinator/Team Lead is responsible for the daily operations of the home. Leading a small team of personal support workers supporting a young man in his own home. You are responsible for attending to hiring, training, supervising and leading a team of dedicated associates and staffing supports. The...

  • Coordinator/team Lead

    2 weeks ago


    Toronto, Ontario, Canada TEAM DFF Full time

    Coordinator/Team LeadRole and ResponsibilitiesThe Coordinator/Team Lead is responsible for the daily operations of the home. Leading a small team of personal support workers supporting a young man in his own home. You are responsible for attending to hiring, training, supervising and leading a team of dedicated associates and staffing supports. The...


  • Toronto, Ontario, Canada Plusgrade Full time

    Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...


  • Old Toronto, Canada Helloezra Full time

    Job Role: Enterprise Customer Success Lead Job Role: Enterprise Customer Success Lead Location: Toronto, Canada (Hybrid - 3 days in office) Who we are: Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we are on a mission to do just that. We...


  • Old Toronto, Canada Lee Hecht Harrison Careers Full time

    Job Role: Enterprise Customer Success Lead   Job Role: Enterprise Customer Success Lead   Location: Toronto, Canada (Hybrid - 3 days in office)   Who we are:   Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best.   At EZRA, we are on a mission to do just...

  • Partnerships Lead

    2 days ago


    Old Toronto, Canada Lead Discovery GmbH Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...


  • Toronto, Canada VGW Full time

    **Customer Service Team Lead** **VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to** be the biggest gaming company in the world!** **Due to major growth we are expanding our Customer Service team in Toronto and currently...


  • Toronto, Canada VGW Full time

    VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the world! Due to major growth we are expanding our Customer Service team in Toronto and currently looking for a Customer Service Team Lead to join the team. As the Customer...


  • Toronto, Canada Achievers Full time

    **Overview**: - The Team Lead of Customer Support is a highly motivated, customer and people-oriented individual who is passionate about Achievers’ experience and being a leader of people! Our Global Customer Support team guarantees the highest level of excellence to ensure that our program administrators and internal stakeholders rave about our services...