24-045 Operations Duty Supervisor-permanent Full

2 weeks ago

Edmonton, Canada Associated Ambulance & Services (Whitecourt) Ltd Full time

Operations Duty Supervisor

Are you organized, can balance many different tasks and can work autonomously? Are you capable of working in emotional and high stress situations? Are you good at solving problems? Then this might be the perfect fit for you

The Duty Supervisor (DS) performs activities required to meet the needs of our paramedic and operations teams. The DS will perform specialized tasks requiring time and attention and will utilize specialized programs such as EMS Manager, work with NCC/SCC/CCC dispatch and ensure all scheduling requirements are met for each station in community. Excellent computer and communication skills and knowledge of EMS and Associated Ambulance's collective agreements are an asset. Attention to detail and critical thinking is essential.

Critical Competencies for success in this role are the following:
triage front-line inquiries to efficiently manage resources
provide guidance and assistance on managing patient transfers
assist in the coordination and scheduling of resources (employees and assets)
prioritize and coordinate responses to calls, return to service and out of service of assets and employees
dispatch and deploy staff according to written schedules, work orders, priorities, or protocols
monitor employee workloads, locations, and safety and implement fatigue management protocols based on prescribed procedures
manage and deploy information technology and medical orders for front line crews
liaise with Scheduling supervisor to support and manage workloads during after hour operations
review overtime and duty expense forms for accuracy, adjust as required and approve in accordance with payroll procedures
prepare and complete data reporting for leadership as required
provide organizational communication that impact front-line delivery of services across the Province
record and log personnel interactions, incident reporting and directions for follow-up

**Working Conditions**:
**Expected**: 50-60% on phone with front lines staff and external dispatch. Expected to remain professional when faced with difficult situations.
Fast-paced and intense with many time constraints, outside pressures and simultaneous activities; required to prioritize, follow-up and escalate internally in addition to answering employee inquiries.
Will require shift work
This position works a four (4) on four (4) off rotation - two (2) day shifts followed by two (2) night shifts with On-Call. (1825 hours/annum)
Day Shifts 0700 to 1700
Evening Shifts 1600 to 0200 (On-call 0200 to 0700)
Must be able to work without constant, direct supervision.

**Employment Requirements**:
Emergency Communications and Response Certificate or unrestricted registration with Alberta College of Paramedics (ACoP); recommended, not required. Equivalent experience may be considered.
Excellent attention to detail and computer skills.
Outstanding communication & customer service skills.
Ability to make decisions under intense pressure
Expert communication skills
Knowledge of / being able to work with Collective Agreements and ability to incorporate company policy to make informed decisions

**Assets**:
Proficiency in the use of Microsoft Office, Word and Excel.
Courteous telephone manner is required.
Good working knowledge of Alberta geography, rural communities and EMS scheduling and resource management.
Must be reliable and flexible.

**About Associated Ambulance**:
With over 40 years in Emergency Medical Services, Associated Ambulance is the 2nd largest Ambulance Operator in the province. We provide ALS & BLS services to 21 locations in rural Alberta. If you are looking to jump-start your career, please join our Associated Ambulance Team. We Are Here For Life

Additional Perks

Fully comprehensive Health & Dental benefit package
Bountiful taxable spending account
Flexible schedules for work-life balance
RRSP-DPSP matching program
Opportunity to support our rural Alberta communities

This posting will close May 10th.

  • 24-045 Operations Duty Supervisor-permanent Full Time PFT

    2 weeks ago

    Edmonton, Canada Associated Ambulance & Services (Whitecourt) Ltd Full time

    Operations Duty Supervisor Are you organized, can balance many different tasks and can work autonomously? Are you capable of working in emotional and high stress situations? Are you good at solving problems? Then this might be the perfect fit for you! The Duty Supervisor (DS) performs activities required to meet the needs of our paramedic and operations...

  • 24-045 Operations Duty Supervisor-Permanent Full Time PFT

    1 day ago

    Edmonton, Canada Associated Ambulance Full time

    Operations Duty Supervisor Are you organized, can balance many different tasks and can work autonomously? Are you capable of working in emotional and high stress situations? Are you good at solving problems? Then this might be the perfect fit for you! The Duty Supervisor (DS) performs activities required to meet the needs of our paramedic and operations...

  • 24-045 Operations Duty Supervisor-Permanent Full Time PFT

    2 weeks ago

    Edmonton, Canada Associated Ambulance Full time

    Operations Duty Supervisor Are you organized, can balance many different tasks and can work autonomously? Are you capable of working in emotional and high stress situations? Are you good at solving problems? Then this might be the perfect fit for you! The Duty Supervisor (DS) performs activities required to meet the needs of our paramedic and operations...

  • 24-045 Operations Duty Supervisor-Permanent Full Time PFT

    2 weeks ago

    Edmonton, Canada Associated Ambulance Full time

    Operations Duty Supervisor Are you organized, can balance many different tasks and can work autonomously? Are you capable of working in emotional and high stress situations? Are you good at solving problems? Then this might be the perfect fit for you! The Duty Supervisor (DS) performs activities required to meet the needs of our paramedic and operations...

  • 24-045 Operations Duty Supervisor-Permanent Full Time PFT

    2 weeks ago

    Edmonton, Canada Associated Ambulance Full time

    Operations Duty Supervisor Are you organized, can balance many different tasks and can work autonomously? Are you capable of working in emotional and high stress situations? Are you good at solving problems? Then this might be the perfect fit for you! The Duty Supervisor (DS) performs activities required to meet the needs of our paramedic and operations...

  • 24-045 Operations Duty Supervisor-Permanent Full Time PFT

    2 weeks ago

    Edmonton, AB, Canada Associated Ambulance Full time

    Operations Duty Supervisor Are you organized, can balance many different tasks and can work autonomously? Are you capable of working in emotional and high stress situations? Are you good at solving problems? Then this might be the perfect fit for you! The Duty Supervisor (DS) performs activities required to meet the needs of our paramedic and operations...

  • 24-044 Operations Duty Supervisor-casual Employment

    2 weeks ago

    Edmonton, Canada Associated Ambulance & Services (Whitecourt) Ltd Full time

    Operations Duty Supervisor Are you organized, can balance many different tasks and can work autonomously? Are you capable of working in emotional and high-stress situations? Are you good at solving problems? Then this might be the perfect fit for you! The Operations Duty Supervisor (DOps) performs activities required to meet the needs of our paramedic and...

  • 24-046: Regional Support Supervisor

    5 days ago

    Edmonton, Alberta, Canada Associated Ambulance & Services (Whitecourt) Ltd Full time

    With over 40 years in Emergency Medical Services, Associated Ambulance is the 2nd largest service provider in the province. We provide ALS & BLS services to 24 locations across rural Alberta. We have exciting opportunities for Permanent & Temporary Full-time employment as well as offer casual employment status. If you are looking to jump-start or extend your...

  • 24-046: Regional Support Supervisor

    4 days ago

    Edmonton, Canada Associated Ambulance & Services (Whitecourt) Ltd Full time

    With over 40 years in Emergency Medical Services, Associated Ambulance is the 2nd largest service provider in the province. We provide ALS & BLS services to 24 locations across rural Alberta. We have exciting opportunities for Permanent & Temporary Full-time employment as well as offer casual employment status. If you are looking to jump-start or extend your...

  • 24-046: Regional Support Supervisor

    2 weeks ago

    Edmonton, Alberta, Canada Associated Ambulance & Services (Whitecourt) Ltd Full time

    With over 40 years in Emergency Medical Services, Associated Ambulance is the 2nd largest service provider in the province. We provide ALS & BLS services to 24 locations across rural Alberta. We have exciting opportunities for Permanent & Temporary Full-time employment as well as offer casual employment status. If you are looking to jump-start or extend your...

  • 24-035 Regional Support Supervisor: Edmonton Ift

    4 weeks ago

    Edmonton, Alberta, Canada Associated Ambulance & Services (Whitecourt) Ltd Full time

    With over 40 years in Emergency Medical Services, Associated Ambulance is the 2nd largest EMS service provider in the province. We provide ALS & BLS services to 24 locations across rural Alberta. We have exciting opportunities for Permanent & Temporary Full-time employment as well as offer casual employment status. If you are looking to jump-start or extend...

  • Supervisor (Permanent, Full-Time)

    4 weeks ago

    Edmonton, AB, Canada 1822803 Alberta Ltd. oa Q Nails Full time

    Volunteer Experience · Work Experience · Work & Career Job Type: Full time and Permanent 00 per hour, 35 hours per week Secondary (high) school graduation certificate Assist clients/guests with special needs – Ensure smooth operation of computer equipment and machinery – Train staff/workers in job duties, safety procedures and company policies...

  • 24-007 Scheduling Clerk

    4 weeks ago

    Edmonton, Canada Associated Ambulance Full time

    Associated Ambulance has been providing emergency medical services (EMS) to rural Alberta for more than 40 years and is currently the largest single EMS provider under contract to Alberta Health Services (AHS), providing EMS services in 23 communities across the province. We are currently seeking 2 self-motivated, tech-savvy professionals to provide vital...

  • Operations Supervisor

    3 weeks ago

    Edmonton, Canada Alpine Building Maintenance Full time

    **Job Title**: Operations Supervisor **Status**: Full Time, permanent (The role will require flexibility in shift times, as interaction with night cleaning crew will also be required. **Location**: Calgary and Edmonton and Surrounding Areas, AB **Salary**: $50,000 to $60,000 based on experience **Company Overview**: Alpine has grown to become one of...

  • Operations Supervisor

    4 weeks ago

    Edmonton, Canada Alpine Building Maintenance Full time

    **Job Title**: Operations Supervisor **Status**: Full Time, permanent (The role will require flexibility in shift times, as interaction with night cleaning crew will also be required. **Location**: Calgary and Edmonton and Surrounding Areas, AB **Salary**: $50,000 to $60,000 based on experience **Company Overview**: Alpine has grown to become one of...

  • Operations Supervisor

    3 weeks ago

    Edmonton, Canada Alpine Full time

    Job Title: Operations Supervisor Status : Full Time, permanent (The role will require flexibility in shift times, as interaction with night cleaning crew will also be required. Location: Calgary and Edmonton and Surrounding Areas, AB Salary : $50,000 to $60,000 based on experience To ensure that you receive emails from us regarding your candidacy, we...

  • Operations Supervisor

    1 week ago

    Edmonton, Canada Rideneuron Full time

    We’re the top shared micro-mobility operator in Canada. Neuron Mobility teams up with cities to create safe, easy, and delightful links between people and places! Our mission is to contribute to a more thriving and enduring future by introducing innovative ways of transportation and connectivity.We are raising standards in safety, cutting-edge technology,...

  • Operations Supervisor

    1 week ago

    Edmonton, Canada Rideneuron Full time

    We’re the top shared micro-mobility operator in Canada. Neuron Mobility teams up with cities to create safe, easy, and delightful links between people and places! Our mission is to contribute to a more thriving and enduring future by introducing innovative ways of transportation and connectivity.We are raising standards in safety, cutting-edge technology,...

  • Operations Supervisor

    1 week ago

    Edmonton, Canada Rideneuron Full time

    We’re the top shared micro-mobility operator in Canada. Neuron Mobility teams up with cities to create safe, easy, and delightful links between people and places! Our mission is to contribute to a more thriving and enduring future by introducing innovative ways of transportation and connectivity.We are raising standards in safety, cutting-edge technology,...

  • Retail Store Supervisor Full Time

    7 days ago

    Edmonton, AB, Canada Yasmin House of Islamic Clothing Inc Full time

    Volunteer Experience · Work Experience · Work & Career Retail store supervisor (Yasmin House of Islamic Clothing Inc) Retail store supervisor Yasmin House of Islamic Clothing Inc. Permanent employment /Full time Day, Morning, Weekend Languages : English Secondary (high) school graduation certificate Supervise staff (apprentices, stages...