Customer Experience Associate

7 months ago

Prince George, Canada TD Bank Full time

**Work Location**:
Prince George, British Columbia, Canada

**Hours**:
15

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**KEY ACCOUNTABILITIES**

**CUSTOMER**
- **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice**:

- **Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner**:

- **Assist with responding and resolving customer concerns, escalating when necessary**:

- **Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers**

**SHAREHOLDER**
- **Support the achievement of business objectives by supporting advice goals**:

- **Promote products, advice, services and banking capabilities**:

- **Contribute to business objectives for Operational Excellence**:

- **Support the timely and accurate completion of business processes and procedures**:

- **Escalate non-standard or high-risk transactions / activities as necessary**:

- **Support and participate in process improvement opportunities**:

- **Ensure necessary due diligence to support the accuracy of all customer transactions / activities**:

- **Be knowledgeable of and comply with Bank Code of Conduct**

**EMPLOYEE / TEAM**
- **Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment**:

- **Support the team by continuously developing knowledge in own area**:

- **Participate in personal performance management and development activities, including cross training within own team**:

- **Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities**:

- **Contribute to a fair, positive and equitable environment that supports a diverse workforce**:

- **Act as a brand champion for your business area/function and the bank, both internally and/or externally**

**BREADTH & DEPTH**
- **Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact**:

- **Requires a broad knowledge regarding basic product suite of business supported**:

- **Evaluates and recommends customer solutions from established options**:

- **Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others**:

- **Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion**:

- **Impacts team results through the quality of the services or information provided to customers**:

- **Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area**:

- **Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood**:

- **Requires working knowledge and skills developed through formal training or work experience**:

- **Generally reports to a Manager Customer Experience or Branch Manager**

**EXPERIENCE & EDUCATION**
- **High School diploma and/or**:

- **1+ years of relevant experience**:

- **Post-Secondary or Undergraduate degree (in related field) preferred**

**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.**

**TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.**

**Our Total Rewards Package**
**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

  • Customer Experience Associate

    7 months ago

    Prince George, Canada TD Bank Full time

    **Customer Experience Associate**: - 425902BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 5902 Dakelh Ti **Employment Type** - Regular **City** - Prince George **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    6 months ago

    Prince George, Canada TD Bank Full time

    **Customer Experience Associate**: - 425625BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 400 Victoria Street **Employment Type** - Regular **City** - Prince George **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    7 months ago

    Prince George, Canada Scotiabank Full time

    Requisition ID: 188713 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate

    5 days ago

    Prince Albert, Canada FFUN Group Full time

    **Customer Experience Associate** **DriveNation, Prince Albert** **Work Schedule Details**:Full Time, 40 hours/week, Monday-Saturday (5 days a week with 1 day off between Monday and Friday)** Our DriveNation of Prince Albert is hiring a **Customer Experience Associate**! FFUN is one of the fastest growing automotive and recreational groups in the country,...

  • Customer Service Associate

    3 months ago

    Prince George, British Columbia, Canada beBee Professionals Full time $35,000 - $55,000

    As a Customer Service Associate at beBee Professionals, you will play a vital role in providing exceptional service to our customers in Prince George. Your responsibilities will include greeting and assisting customers, maintaining product knowledge, and processing transactions. To be successful in this role, you will need a high school diploma or...

  • Customer Support Associate

    4 days ago

    Prince George, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly skilled Customer Support Associate to join our team at beBee Professionals in Prince George, Canada.Job OverviewThis role involves providing exceptional customer service and support to our clients, resolving any issues they may encounter in a timely and professional manner.Key ResponsibilitiesHandle customer inquiries via phone,...

  • Customer Experience Associate

    3 months ago

    Prince George, Colombie-Britannique, CA TD Full time

    Lieu de travail:Prince George, Colombie-Britannique, CanadaHoraire:15Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation...

  • Customer Experience Ambassador

    1 month ago

    Prince George, British Columbia, Canada Loblaw Companies Limited Full time

    At Loblaw Companies Limited, we're committed to delivering exceptional customer experiences across Canada. As a Uniformed Asset Protection Personnel, you'll play a vital role in maintaining a safe and welcoming environment for our customers.Salary: $17.40 per hour (dependent on location and experience)About the RoleWe're seeking a highly motivated and...

  • Customer Experience Associate

    7 months ago

    Prince Albert, Canada Scotiabank Full time

    Requisition ID: 182656 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Service Associate/cashier

    24 hours ago

    Prince George, Canada Domino's Pizza | Prince George Full time

    **Domino's Pizza** is hiring immediately for **Customer Service Representatives** (Cashier/Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make...

  • Retail Sales Associate

    2 weeks ago

    Prince George, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    About beBee ProfessionalsWe are a dynamic retail company seeking a skilled Retail Sales Associate to join our team in Prince George. As a customer-focused professional, you will play a crucial role in ensuring a positive shopping experience for our customers.Job SummaryThis is a full-time opportunity that requires excellent communication and interpersonal...

  • Customer Experience Associates

    4 days ago

    Prince Albert, Canada FFUN Group Full time

    Our Kia of Prince Albert is hiring **Customer Experience Associates**! FFUN is one of the fastest growing automotive and recreational groups in the country, just check out our Glass Door Reviews! Our 4.5 STARS are telling... with offerings like opportunities for learning, development and advancement paired with an incredible workplace culture. A little about...

  • Sales Associate

    3 days ago

    Prince George, Canada La Senza - Pine Center Full time

    **Sales Associate - Job Description** **Overview** La Senza sales associates deliver a best in class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales and SPAH performance and demonstrate all expected selling behaviors plus embody all attributes of La Senza sellers. They...

  • Customer Service Specialist

    3 months ago

    Prince George, British Columbia, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Prince George, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process...

  • Warehouse Associate

    7 months ago

    Prince George, Canada White Cap Canada Inc. Full time

    **What We Offer**: - Comprehensive Benefits Packages starting on your first day of employment. - RRSP Matching Plan. - Competitive Salary. - Career Growth Opportunities and Internal Learning Centre. - Wellness Programs & Tuition Reimbursement. - And MORE. A position at White Cap Canada (Formally Brafasco/Brock White/National Concrete Accessories) isn’t...

  • Warehouse Associate

    7 months ago

    Prince George, Canada White Cap Canada Inc. Full time

    **What We Offer**: - Comprehensive Benefits Packages starting on your first day of employment. - RRSP Matching Plan. - Competitive Salary. - Career Growth Opportunities and Internal Learning Centre. - Wellness Programs & Tuition Reimbursement. - And MORE. A position at White Cap Canada (Formally Brafasco/Brock White/National Concrete Accessories) isn’t...

  • Store Associate

    7 months ago

    Prince George, Canada Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client...

  • Sales Associate

    6 months ago

    Prince George, Canada 7-Eleven, Inc. Full time

    Overview: The person who greets and helps customers in a local 7-Eleven is the most important person in the 7-Eleven corporation. Bar none. You are the face of our company. You are 7-Eleven to our customer. We rely on you to provide outstanding service; maintain a clean, customer-friendly environment; stock and merchandise products; and, naturally, operate...

  • Sales Associate Role

    1 month ago

    Prince George, British Columbia, Canada beBee Professionals Full time $35,000 - $55,000

    Job Title: Sales Associate RoleWe are seeking a highly motivated and enthusiastic Sales Associate to join our team at beBee Professionals in Prince George, Canada. As a Sales Associate, you will play a vital role in assisting customers, providing exceptional service, and contributing to the overall success of our store.Responsibilities:• Greet and assist...

  • Food Service Associate

    3 months ago

    Prince George, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Food Service Associate to work at our food counter in Prince George. The ideal candidate will have previous experience in food service or customer service and be able to work well under pressure in a fast-paced environment.Key Responsibilities:Taking customer orders and preparing food items according to customer...