Vice President, Lead Client Partner

3 weeks ago

Halifax, Canada Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.**

**This role is responsible for driving growth for a portfolio of clients and acts at the CEO for their account.** **The role must develop deep internal and external relationships and have the industry, domain, and business acumen to effectively partner with our clients’ executive teams. The role may manage a sales team in addition to owning a $50M+ portfolio.**

***

**Responsibilities**:

- **Responsible driving growth within a global or regional portfolio of >$30M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services**
- **Build vision for portfolio and enable vision through strategic roadmap including the creation and implementation of growth plans for key/strategic accounts.**
- **Leads account planning and account strategy.**
- **Understands the levers that impact P&L and contract or change management to drive improved account performance.**
- **Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.**
- **Actively involved in industry associations and forums**
- **Owns the P&L for the account (in collaboration with Operations)**
- **Develops meaningful internal/external relationships with C-suite leaders across organizations. Drive thought leadership conversations**
- **Builds reputation as a trusted advisor with CXO & Business Leaders by developing a nuanced understanding of client’s strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.***
- **Responsible for Client Satisfaction and NPS**
- **Determines and orchestrates the needed flying formation to support the account**
- **Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to Board and “C” level executives.**
- **Understands how to lead Digital and Data-Tech
- AI as the tip of the spear with clients (not just traditional IO/BPO).**
- **Qualifies deals for subsequent deal pursuits**
- **Drives sales teams' performance using sales planning tools, processes, and metrics. Provides thought-leadership and direction**
- **Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained.**
- **Understands how to construct Genpact’s Impact Commercial Models that align with client's business drivers and objectives.***
- **Understand how to navigate political landscape at client and internally at Genpact**
- **Responsible for the full end-to-end lifecycle of entire team including hiring, onboarding, assessing, and evaluating performance and firing team members.**
- **Provide leadership to the team through coaching, mentoring, training, and career development of staff**
- **Consults with leadership and HR on sensitive and difficult employee situations and issues**
- **Builds meaningful relationships and community within the team through honesty, integrity, and authenticity.**
- **Has a clear vision and the ability to communicate the vision to team members.**
- **Can organize the flying formation in an effective &efficient manner.**
- **Collaborates with the Operations leaders to ensure successful delivery**

***Qualifications we seek in you***:Minimum Qualifications**

**Proven experience handling senior client relationships at Fortune 500 companies**

**Experience leading and closing end-to-end deals of $20M TCV or larger**

**Relevant years of business/segment/industry expertise**

**MBA or advanced degree in related field**

**Strategic consulting expertise or experience**

**Experience working with cultures across the globe**

**Sound financial & commercial business understanding**

**Prior consulting experience**

**Bachelor’s degree in business, technology, analytics, or a related field.** **MBA is preferred.**

**Preferred Qualifications/ Skills**
- **Can see futuristic possibilities and translate them into breakthrough strategies.**
- **Effectively sees the big picture of the client's business objectives, competitive industry, and can relate to how Genpact can support their most important needs.**
- **Clearly links client business strategy to a transformation roadmap both internally and externally.**
- **Steps up to address

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