Customer Success Specialist
6 days ago
About Durable
Our mission at Durable is to make owning a business easier than having a job.
**What you’ll do**:
If you're passionate about delivering top-notch service and want to be part of an innovative team that thrives on excellence, then this is the opportunity for you We are on the lookout for a CS Advisor to join our team, and take our customer experience to a new level.
It would be ideal if you could work on EST or UK time.
**Responsibilities**:
- Dive into action; responding to customer inquiries and issues across various communication channels.
- Be the beacon of knowledge, offering guidance and solutions on our products and services, with speed and accuracy.
- Troubleshoot and resolve customer concerns; ensuring they leave satisfied and happy.
- Keep a meticulous record of your interactions, using your attention to detail to maintain precise documentation.
- Collaborate with our internal teams and tackle any challenge that comes your way.
- Set your sights on achieving and surpassing performance goals.
- Be a part of the team that delivers engaging webinars that showcase Durable's products and services, educate and captivate our online audiences.
**Requirements**:
- Expertise with Intercom and Stripe would be a huge bonus
- Experience working with AI or website development platforms.
- 2-7 years of experience
The annual salary range for this role is between $50,000 - $75,000CAD + benefits.
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