Administrative Assistant

3 months ago

Abbotsford, Canada Travel Guardian Insurance Full time

**Company Overview**

Travel Guardian Insurance is one of Canada’s largest travel insurance companies specializing in out-of-province/country emergency medical insurance. For over 25 years, our clients have trusted in our experience to provide insurance products that enable them to travel with ease and confidence.

We pride ourselves on being able to offer travel insurance to virtually anyone, never compromising on quality of care. Our knowledgeable and dedicated staff will work diligently with our clients to strive for the best coverage plan cost and overall experience - each and every time.

We are currently seeking an experienced and customer service-oriented **Administrative Assistant** for our Abbotsford, BC office. This is a full-time, permanent position.

**Key Responsibilities**
- Answer a high-volume of calls, communicating with new and existing clients to complete a medical questionnaire, ensuring the accuracy/timeliness of the information. This information is used by the insurance agents (sales team) to provide quotes to their clients.
- Enter new client information as well as update existing client information into computer database system
- Manage and resolve client concerns and complaints as well as identify and escalate priority issues when required
- Follow-up with client calls where necessary
- Provide other administrative support to staff

**Key Competencies**
- Strong knowledge of customer service principles and practices and able to deal with a mature clientele
- Strong individual and team player with a positive attitude
- Efficient time management skills to be able to prioritize activities, especially when there is a high volume of tasks
- Strong skills in communication (verbal, written and listening), attention to detail, problem analysis/solving and overall work ethic
- Self-motivated and able to work under pressure within a fast-paced, high-volume environment

**Education/Knowledge/Experience**
- Fluent in English (Bilingual French an asset)
- Proven administration and office experience (or relevant experience)
- Basic understanding of the insurance industry an asset
- High school diploma or equivalent preferred
- Can operate a multi-line phone system
- Accurate/thorough data entry and typing skills
- Must be eligible to work in Canada

Our business hours of operation are Monday to Thursday 9:00 am - 5:00 pm, Friday 9:00 am - 4:00 pm. Hours may vary upon the needs of the company.

**Job Types**: Full-time, Permanent

**Salary**: $16.75 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Abbotsford, BC V2S 3N7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative/Office: 2 years (preferred)

Work Location: In person

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