Product Manager, Customer Recovery

2 weeks ago


Toronto, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

As the Product Manager for Customer Recovery, you are a pivotal element in the digital transformation journey of our System Operations Control. Your primary focus will be on identifying and implementing technology solutions that streamline day of customer recovery for the SOC team. You will work closely with cross-functional teams including Passenger Movement, Customer Journey Management, SOC Planning Unit, and IT to execute against the product roadmap, ensuring delivery and alignment with broader business goals.

**Responsibilities**:

- Responsible for the development and execution of the digital product strategy for the Customer Recovery, aligning with broader business objectives and operational requirements.
- Lead and collaborate with cross-functional teams to gather and prioritize product requirements, ensuring a clear understanding of user needs.
- Work closely with teams like IT, Data, and UX design to ensure a high product standard for usability and user experience.
- Prioritize features, improvements and roadmaps based on user feedback, business goals, and end-user value.
- Monitor and analyze key product metrics, and user feedback to assess product performance and identify key areas for improvement.
- Collaborate with stakeholders to produce business cases for proposed product initiatives.
- Work with Sr. Product Managers/Directors to create and manage the program and release roadmaps that align with the Operations Product goals.
- Foster a culture of innovation and continuous improvement, using agile methodologies and technical acumen.
- Stay current on industry trends and emerging technologies to maintain a competitive edge in digital solutions for Airline Operations. (i.e. Machine Learning, Artificial Intelligence, and Operations Research)
- Ensure the high-quality rollout of digital products by coordinating user acceptance testing and overseeing product and release launches.
- Work collaboratively with other product teams to ensure harmonization between respective product roadmaps. Align your goals, objectives, and projects to deliver better products to our operation.
- Keep stakeholders informed about product progress, prepare presentations, and actively participate in meetings with leaders across the company to communicate roadmaps, new features, and data.

**Qualifications**
- Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business Administration, Operations Research) or equivalent experience delivering digital products.
- 5+ years of experience in Airline Operations, Product, and/or Technology.
- Experience with Air Canada operational tools including Automated Customer Recovery, CM, and OPR considered an asset.
- Understanding of digital product development processes, including agile methodologies and user-centric design principles an asset.
- Outstanding communication and collaboration skills, capable of effectively liaising with stakeholders at various organizational levels.
- Strong analytical and problem-solving abilities.
- A results-oriented mindset, with a proven history of contributing to product success and achieving operational objectives.
- Passion for innovation, technology, and elevating operational excellence in the aviation industry.
- Strong team building and leadership skills.

**Working Conditions**:
The Product Manager will experience a fast-paced and dynamic environment, requiring the ability to handle multiple priorities and navigate challenges. Strong adaptability, resilience, and a customer-centric mindset are crucial for success in this role. Occasional travel may be required.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.


  • Product Manager, Customer Recovery

    Found in: beBee jobs CA - 1 week ago


    Toronto, Ontario, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As the Product Manager for Customer Recovery, you are a pivotal element in the digital...

  • Product Manager, Customer Recovery

    Found in: beBee S CA - 1 week ago


    Toronto, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As the Product Manager for Customer Recovery, you are a pivotal element in the digital...


  • Toronto, Canada Vault Credit Corporation Full time

    **Who we are**: Vault is a non-bank owned private lending company offering a wide array of financial services such as mortgages, business loans, equipment leasing as well as many other lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our...


  • Toronto, Canada Recovery Garment Centre Inc Full time

    **Position Title: Sewing and Production Staff** Location: Toronto, Ontario Duration: Full-time **Company Overview**: We manufacture custom made pressure garments with the goal of providing made to measure, individualized service, from measuring to fitting to follow-up. An accident resulting in severely burned or injured skin and lymphatic/vascular or...


  • Toronto, Canada Vault Credit Corporation Full time

    **Who we are**: Vault is a non-bank owned private lending company offering a wide array of financial services such as mortgages, business loans, equipment leasing as well as many other lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our...


  • Toronto, Canada Vault Credit Corporation Full time

    **Purpose**: Working with our Asset Recovery Team and responsible for all assigned accounts placed for repossession, by seeking and recovering company assets using effective tools available. In addition, this role requires collection of payments on past due accounts, including late charges, payment penalties, interim rent, restructures, payment plans and...

  • Senior Recoveries Analyst

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada First Capital REIT Full time

    Description First Capital [TSX: ] owns, operates, and develops grocery anchored open air centres in neighbourhoods with the strongest demographics in Canada. Through the expertise and collaboration of our team, we create thriving properties which generate value for businesses, investors and our neighbourhoods. As one of the Greater Toronto Area’s...


  • Toronto, Canada GeTS eTrade (Canada) Inc. Full time

    **Company Summary**: Global eTrade Services (GeTS) is a Software-as-a-service platform company that provide services to the trade & logistics industry. GeTS enables the orchestration of physical logistics, compliance and financial requirements of trade and supply chain seamlessly, smartly and securely, thus powering global trade by making it accessible,...

  • IT Project Manager

    7 days ago


    Toronto, Canada Total Credit Recovery Limited Full time

    **Position Overview** The IT Project Manager provides guidance and support with new projects being implemented company wide. The IT Project Manager reports to the Chief Development Officer. **Responsibilities** - Assume overall end-to-end ownership of multiple projects throughout project life cycle - Successfully plan, implement and deliver projects...


  • Toronto, Canada Waycred Automotive Product Full time

    Territory Sales Manager **Waycred Automotive Products** **About Us** We are growing!! Waycred Automotive Products is a Packaging Manufacturer and Distributor of Automotive and Trucking lubricants and Select Parts. **Position: Territory Sales Manager** The Territory Sales Manager will be responsible for selling our Lubricants and Parts into the...


  • Toronto, Canada Paralucent Full time

    The Technology Risk Control Group is accountable to ensure effective Technology participation, challenge and reviews of Technology risk domains for all enterprise risk assessment processes (Risk Control Self-Assessment (RCSA), Change Initiative Risk Assessment (CIRA), Third Party Risk Assessment (TPRA) External Event Reviews and Operational Incident Reports)...


  • Toronto, Canada Michaels of Canada, ULC. Full time

    Store - TOR-TORONTO/RIOCAN HALL, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...


  • Toronto, Canada Recovery Counselling Services Full time

    Recovery Counselling Services is looking for an experienced counsellor / therapist to work with parents whose adolescents, young adults, and failure to launch adults are struggling with addiction and mental health issues. Recovery Counselling Services offers a unique opportunity to be in a private practice as well as being an integral part of a treatment...

  • Account Manager

    16 hours ago


    Toronto, Canada Information Services Corporation Full time

    Company Name: UPLevel Contact Center Solutions Inc. What You'll Do The Account Manager, focusing on Recovery Solutions is responsible to support the sales objective delivered by Business Development, with the primary responsibility of building a pipeline of potential deals to feed the sales process. The Account Manager is responsible to: - Build the...

  • Product Manager

    5 days ago


    Toronto, Canada GeTS eTrade (Canada) Inc. Full time

    **Company Summary**: Global eTrade Services (GeTS) is a Software-as-a-service platform company that provide services to the trade & logistics industry. GeTS enables the orchestration of physical logistics, compliance and financial requirements of trade and supply chain seamlessly, smartly and securely, thus powering global trade by making it accessible,...


  • Toronto, Canada Madison Community Services Full time

    POSITION TITLE: Mental Health Case Manager - 1 Year Contract (Spanish-speaking) REPORTS TO: Program Manager, Case Management Programs Madison Community Services (Madison) is a non-profit agency whose mission is to promote independence, health, recovery, and community integration of persons with mental health challenges through the provision of case...


  • Toronto, Canada Total Credit Recovery Limited Full time

    **About Us**: Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada. **Position Overview** We are currently seeking hard working, energetic, professional...


  • Toronto, Canada Safran Full time

    **Description du poste**: The Production Program Manager is Industrial focal between the IPT & Operations. The PPM is responsible for the continuous improvement of the structural Industrial performance (delivery, quality) for the Program and accountable for costs for the Production scope of work for its Programs. As an escalation, the PPM can temporarily...

  • Drafting & Sewing

    5 days ago


    Toronto, Canada Recovery Garment Centre Inc Full time

    Recovery Garment Centre is a custom-made compression garment manufacturer based in Toronto. We are manufacturing more than 6,000 garments a year for burn survivors and other medical conditions (ex: lymphedema, trauma, hand therapy). We are looking for someone with drafting and sewing experience though we can also train someone that is computer savvy. The...

  • Customer Experience Manager PT

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada Michaels Full time

    Store - TOR-ETOBICOKE, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...