Dispatcher/customer Service
2 weeks ago
**About us**
Albright Trucking Inc is a small business in Owen Sound, ON N4K 5N6. We are professional, fast-paced, and social.
Our work environment includes:
- Modern office setting
- Casual work attire
**Responsibilities**:
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Process customer orders, ensuring accuracy and timeliness.
- Perform data entry tasks to update customer information and order details.
- Coordinate shipping and receiving activities, including tracking shipments and communicating with carriers.
- Collaborate with internal teams to ensure smooth order fulfillment and delivery.
- Utilize phone systems to handle incoming calls and provide assistance to customers.
- Assist with fleet management, including scheduling and coordinating transportation for deliveries.
**Experience**:
- Previous experience in a customer service role is preferred.
- Proficient in data entry and using computer systems for order processing.
- Knowledge of transportation management systems or fleet management software is beneficial.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Must able to Multitask
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company.
Pay: $18.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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