Customer Service

3 weeks ago

Moncton, Canada The Co-operators Full time

**Position Overview**:
**Company**:CUMIS Services Incorporated

**Number of Positions**: 12

**Language**: Bilingualism in English and French is an asset.

**Work Model**:Hybrid

**Alternate Title**: Licensed Insurance Representative

**Additional Information**:
There are 10-12 positions available.

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Distribution team aspires to be the leader in client engagement among Canadian Insurers. We strive to provide a seamless and personalized client experience. Our knowledgeable and trusted team is committed to delivering financial services solutions to meet our clients' unique needs. The Licensed Insurance Representative is responsible for providing quality customer service, underwriting and sales to new and existing clients over the telephone.

**How you will create impact**:

- Quote and sell basic automobile and property insurance to clients in accordance with the sales quality call flow, sales processes and underwriting guidelines.
- Advise and coach clients on what type of coverage/policy would best meet their needs with some guidance as needed.
- Identify and make recommendations for additional products/services that benefit the client.
- Provide fundamental front line underwriting during client transactions and in determining whether a client qualifies for a quotation.
- Achieve set goals for customer service, sales, quality and productivity with guidance.

**How you will succeed**:

- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support your peers.

**To join our team**:

- Completed Post-secondary education.
- Insurance, sales and service experience is an asset.
- Knowledge or ability to learn selling techniques.
- Meet all provincial-licensing requirements in accordance with continuing education in order to obtain and maintain all licenses.
- Working toward CIP designation with priority given to the successful completion of C130 and C131 courses.

**What you need to know**:

- This role operates in a call centre environment where a high level of audio and visual concentration is required for extended periods of time.
- Rotational shifts outside of standard business hours, Monday through Friday.

**What’s in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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