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Customer Service Representative

4 months ago

Moncton, Canada Adecco Full time

Adecco is presently recruiting a seasoned Customer Service Representative to join a leading Canadian petroleum refining company situated in Moncton, NB. In this role, you will be responsible for guaranteeing overall customer satisfaction and retention. If you possess extensive prior experience in customer service, along with exceptional troubleshooting and communication skills, we encourage you to submit your application.


Location: Moncton, NB

Shifts: 5 days on / 2 days off

Job type: Full-time | 1-year Contract


Heres why you should apply:

Free access to our Aspire Academy for continuing professional education

Hires fast, pays weekly

Vacation pay paid out on each weekly pay cheque

Medical and dental benefits once qualified

Free training programs


Duties and Responsibilities:

Provide support to customers by addressing inquiries, troubleshooting problems, and processing orders

Prepare correspondence and ensure customer needs are met to achieve satisfaction

Work within established guidelines and escalate issues when necessary for resolution

Supervise, train and mentor Customer Service staff when needed


Requirements and Qualifications:

Typically suited for a senior Customer Service Representative with extensive prior experience

Proficiency in commonly-used concepts, practices, and procedures within the field

Ability to work with moderate direction and handle tasks of high complexity and difficulty

Skilled in troubleshooting and capable of assuming responsibility for customer account research

Experience in providing supervision, training, and mentoring to other customer service staff

Strong written and verbal communication skills

Sound decision-making abilities

Must be legally eligible to work and reside in Canada

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