Analyst Solution Management

2 weeks ago

Montréal, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

As an SRS (Service Reliability System) Application Support analyst, you will be responsible for areas such as Waybilling, Service Scheduling and Customs - you will come to learn the ins and outs of the system and processes, in order to provide our business community with reliable production support.
You are a committed, curious and assiduous individual, and you want to be working with people who welcome outside-the-box solutions, and who will give you the latitude to dig and explore.

**Main Responsibilities**

Analyze system issues or business requirements to design effective solutions
Coordinate the delivery of a complete solution, provide work estimates
Write new, or modify existing program code based on physical design and/or programming specifications. This includes documenting the program code
Conduct unit testing and integration testing when required. Document and execute test scripts/data
Ensure optimal re-use and leveraging of existing program components versus the need for the development of new and/or customized functions
Contribute to, and if required prepare, implementation plan details, including deployment, cutover and fallback. Report progress status and issues
Apply, and ensure compliance with, all appropriate CN IT standards (e.g. Code Standards, Security, Architecture, SOX, etc.).

**Requirements**:
10+ years experience with programming language Natural/Legacy preferably on mainframe platform
Ensure 24/7 support of SRS offerings according to service level agreements (SLA)
Lead support investigations, resolutions and follow up on key issues
Provide technical expertise and platform leadership in solution management
Drive automation initiatives
Supports business continuity planning and disaster recovery (BRP/DR) readiness
Ensure that the ITIL practices are followed to help quality system support
Participate in Operation Readiness and Maturity assessments
Ensure that security policies and standards are applied to all the Production systems
Produces measures and KPI’s on system performance and availability
Ensure production changes follow formal change control process

**Education/Certification/Designation**

Bachelor's degree in computer science and software engineering.
General Skills and Competencies
Bilingual with high proficiency in English (spoken and written)
Strong analytical skills
Efficient time management skills and multi-tasking capabilities
Ability to work independently and as a member of a team.

**Technical Skills/Knowledge**

Functional design skills (asset)
programming language Natural/Legacy
Understanding of batch processing concepts, knowledge of Job Control Language (JCL) (asset).

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

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