Night Auditor
2 days ago
**SALARY RANGE**:
$17 - $20 / hour
- based on experience
**EMPLOYEE BENEFITS**:
Paid Time Off
Free Parking
Employee Discounts
**JOB OVERVIEW**:
Check-in/check-out hotel guests courteously and efficiently; processing all payments according to established hotel requirements. Provide information to any guest or visitor inquiry, while keeping confidentiality in mind.
**REPORTS TO**:
General Manager, Front Desk Supervisor, Manager on Duty
**REQUIRED SKILLS**:
- Ability to input and access data in computer.
- Ability to understand guest inquiries and provide responses.
- Ability to prompt positive relations with all individuals who either approach the Front Desk or make contact by phone.
- Ability to focus on guests needs, remaining calm and courteous.
- Ability to think clearly, quickly and make concise decisions.
- Ability to prioritize, organize and follow up.
- Ability to work well under pressure with excessive arrivals/departures within any given period.
- Ability to focus attention to details.
- Ability to maintain confidentiality of all guests and hotel information.
- Ability to ensure security of guest rooms access.
- Ability to remain stationary at assigned post for extended periods of time including any paid lunch periods.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Previous guest relations training.
**ESSENTIAL JOB FUNCTIONS**:
- Responsible for all Guest Service Agent duties and functions
- Review checkouts ensure payments match final balances.
- Verify that credit cards, direct billings and cash deposits are accurate and balance.
- Post all charges to guest accounts.
- Complete daily revenue sheet, room revenue and room status reports.
- Provide as security for guests and property.
- Investigate or analyze out-of-balance situations.
- Create adjustments or corrections to accounts as needed.
- Print and distribute various required computer audit reports as designated on checklist
- Prepare guest folios
- Have knowledge of hotel fire and safety procedures.
- Complete required month end reports.
**QUALIFICIATIONS**:
- High School graduate or equivalent.
- Ability to communicate in English clearly and pleasantly with guests/visitors, management, and co-workers to their understanding, both in person and by telephone.
- Ability legible written communications and clear directions.
- Ability to complete accurate mathematical calculations.
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