Operations & Client Success Manager

3 weeks ago


Newmarket, Canada Oomple Full time

Our top utility solutions client on the Oomple platform is seeking a highly motivated Manager to oversee the daily operations of their PowerAssist and SecureAssist services. As a Manager, you will be responsible for effective resource planning and staffing strategies, maintaining strong client relationships, and providing exceptional customer service.

**Knowledge**:

- Knowledge of electrical distribution operations and outage management practices
- Knowledge of security monitoring operations and technology
- Advanced knowledge of the Employment Standards Act
- Intermediate knowledge of PIPEDA, MFIPPA or equivalent
- Knowledge of the Ontario Electrical Safety Code
- Knowledge of the Ontario Distribution System Code telephone accessibility metrics
- Knowledge of the Ontario Energy Board reporting metrics

**Responsibilities**:
**Production and Operations**:

- Establish and continuously manage shift patterns in line with operational requirements and assign staff to work schedules
- Effectively manage change through customer and staff engagement. Support and lead the ongoing service optimization efforts.
- Provide people leadership and direction through coaching, development, performance management, and resource planning.
- Develop and maintain process documentation to ensure it is always current.
- Seek opportunities for process improvement and client service improvements and implement changes.
- Establish and continuously review goals and key performance metrics.
- Manage departmental performance through the monitoring of progress on established goals and key performance metrics.
- Ensure ongoing training of employees on new processes and procedures or when onboarding new clients.
- Maintain statistics, user rates, and performance levels of PowerAssist and SecureAssist and prepare reports by collecting, analyzing, and summarizing data and trends.
- Review the profitability of the existing contractual commitments and identify ways to deliver services in an efficient and effective manner.
- Participate in the recruitment and selection process and provide orientation and training for new hires.

**Customer Success**:

- Act as the main point of contact with clients regarding services, investigate and resolve client concerns.
- Participate in regular discussions with clients regarding service offerings, processes, and customer service improvements.
- Promote all contact center technology features to existing clients (e.g., Webchat)
- Implement client changes and ensure documentation reflects updated operational requirements.

If you are a passionate leader who thrives in a fast-paced, technology-driven environment, we want to hear from you. Join our client's team and make a difference in the lives of their clients by providing exceptional service and innovative solutions.

**Job Types**: Full-time, Permanent

**Salary**: $85,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Newmarket, ON


  • Manager, Ase

    2 months ago


    Newmarket, Canada Town of Newmarket Full time

    Under the direction of the Director, Legislative Services, the Manager, Automated Speed Enforcement (ASE) & Administrative Monetary Penalty System (AMPS) is responsible for the development, implementation, and management of the ASE and AMPS program. Responsible for implementation of a comprehensive strategy, policies, procedures, guidelines and program...


  • Newmarket, Canada Town of Newmarket Full time

    **12 Month Contract** Reporting to the Manager, Regulatory Services, the AMPS & Appeal Committee Coordinator is responsible for the overall coordination and administration of the Town’s Administrative Monetary Penalty System (AMPS) and dispute hearing processes. This position prepares and oversees the administration of AMPS tickets, ticket disputes,...

  • Screening Officer

    3 weeks ago


    Newmarket, Canada Town of Newmarket Full time

    Under the direction of the Manager, Automated Speed Enforcement (ASE) & AMPS, the Screening Officer is responsible for receiving requests to dispute Administrative Penalties under the Administrative Monetary Penalty System (AMPS), scheduling screenings with disputants and determining appropriate outcomes as they relate to all Municipal By-laws enacted under...

  • Screening Officer

    1 week ago


    Newmarket, Ontario, Canada Town of Newmarket Full time

    Under the direction of the Manager, Automated Speed Enforcement (ASE) & AMPS, the Screening Officer is responsible for receiving requests to dispute Administrative Penalties under the Administrative Monetary Penalty System (AMPS), scheduling screenings with disputants and determining appropriate outcomes as they relate to all Municipal By-laws enacted under...

  • Screening Officer

    2 months ago


    Newmarket, Ontario, Canada Town of Newmarket Full time

    Job Description Under the direction of the Manager, Automated Speed Enforcement (ASE) & AMPS, the Screening Officer is responsible for receiving requests to dispute Administrative Penalties under the Administrative Monetary Penalty System (AMPS), scheduling screenings with disputants and determining appropriate outcomes as they relate to all Municipal...


  • Newmarket, Canada VC3 Full time

    The Manager, Client Relationship Managers must be able to deliver effective leadership, strategy, follow-up and direction that aligns with the overall goals of the organization.The Manager, Client Relationship Managers will work directly with the client team and VC3’s technical teams to ensure the smooth and successful delivery of technical services –...

  • Operations Manager

    2 weeks ago


    Newmarket, Canada Ice Works Bath Co. Full time

    **About the company** Established in 2021, Ice Works Bath Co. is proud creator of the coldest cold tubs in Canada. Operating from Newmarket, Ontario, we design, manufacture, and install cold tubs for a fast-growing market of consumers and companies who focus on long-term physical and mental fitness and wellness. Our concept was inspired by a desire to...

  • Operations Manager

    3 weeks ago


    Newmarket, Canada Ice Works Bath Co. Full time

    **About the company** Established in 2021, Ice Works Bath Co. (the “Company”) is proud creator of the coldest cold tubs in Canada. Operating from Newmarket, Ontario, we design, manufacture, and distribute cold tubs for a fast-growing market of consumers and companies who focus on long-term physical and mental fitness and wellness. Our concept was...

  • Operations Manager

    4 weeks ago


    Newmarket, Canada Ice Works Bath Co. Full time

    **About the company** Established in 2021, Ice Works Bath Co. (the “Company”) is proud creator of the coldest cold tubs in Canada. Operating from Newmarket, Ontario, we design, manufacture, and distribute cold tubs for a fast-growing market of consumers and companies who focus on long-term physical and mental fitness and wellness. Our concept was...


  • Newmarket, Canada VC3 Full time

    The Client Relationship Manager focuses on assisting our clients to navigate their service needs, ensuring proper escalations as required, and managing their technology needs and service expectations.Our People: Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open...


  • Newmarket, Canada VC3 Full time

    The Client Relationship Manager focuses on assisting our clients to navigate their service needs, ensuring proper escalations as required, and managing their technology needs and service expectations.Our People: Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open...


  • Newmarket, Canada Sephora Full time

    **Job ID**: 234097 **Store Name/Number**: ON-Upper Canada Mall (0516) **Address**: 17600 Younge Street, Newmarket, ON L3Y 4Z1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...


  • Newmarket, Canada HealthHub Solutions Full time

    We are currently looking for a** Weekend Part-time **Customer Success Ambassador (for** Southlake**) to join our team. Reporting to the Regional Operations Manager, the Customer Success Ambassador is responsible for providing excellent customer service and representing HealthHub Patient Engagement Solutions positively at all times. The Customer Success...


  • Newmarket, Canada Town of Newmarket Full time

    Under the direction of the Manager, ASE & AMPS, the Provincial Offences Officer, Automated Speed Enforcement (ASE), is responsible for reviewing camera-based evidence of alleged offences under the Highway Traffic Act, pertaining to Automated Speed Enforcement; processes penalty orders to owners. Verifies that evidence meets the appropriate threshold of the...


  • Newmarket, Canada Amplifon Group Full time

    **Position Summary**:As a Client Care Coordinator, you change lives by empowering people to rediscover all the emotions of sound. You create an exceptional client experience, by going the extra mile to foster an inclusive, welcoming, and people-oriented environment. You build trusted relationships with your clients from the moment they step into our door, by...


  • Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** This position is responsible for providing strategic advice, and support and acting as a resource to the General Manager, Operations and Services. Leads, plans, and develops department programs and initiatives. Anticipates, identifies, and manages emerging issues and challenges. Provides advice and support to the...


  • Newmarket, ON, Canada ALT 5 Sigma Full time

    ALT 5 Sigma is seeking a Technical Account Manager (TAM) Analyst to maintain and grow Institutional Technical relationships, implementations and integrations. Technical Account Managers (TAMs) work in close alignment with Sales, Account Management, Product, Support and Engineering teams to ensure ALT 5’s products and services meet & exceed clients’ ...


  • Newmarket, ON, Canada ALT 5 Sigma Full time

    ALT 5 Sigma is seeking a Technical Account Manager (TAM) Analyst to maintain and grow Institutional Technical relationships, implementations and integrations. Technical Account Managers (TAMs) work in close alignment with Sales, Account Management, Product, Support and Engineering teams to ensure ALT 5’s products and services meet & exceed clients’ ...


  • Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** This position is responsible for providing strategic advice, and support and acting as a resource to the General Manager, Capital Infrastructure Services. Leads, plans, and develops department programs and initiatives. Anticipates, identifies, and manages emerging issues and challenges. Provides advice and support...


  • Newmarket, Canada Southlake Regional Health Centre Full time

    We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka. Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family...