Full-time 911 Communication Operator

2 weeks ago

Sault Ste Marie, Canada Sault Ste. Marie Police Full time

**Full-time 911 Communication Operator**

Are you a self-directed individual with a passion for dealing with members of the public? Do you thrive in a fast-paced work environment that is constantly changing? Are you able to make sound and rapid decisions under stressful conditions, while managing ongoing multiple tasks and changing priorities?

If so, the Sault Ste. Marie Police Service is looking for exceptional people who want to serve the city of Sault Ste. Marie as a Full-time 911 Communications Operator.

Known for your outstanding customer service, communication skills and ability to multi-task in a stressful environment with courtesy and understanding, while maintaining policies and procedures, you bring an impressive range of attributes, experience and confidence that promotes self-care and wellness within the workplace.

**Salary**:
**$74,850.88 - $88,285.60**

**2023 rates
**Location**:
**Sault Ste. Marie**

**Vacancies**:
**Four (4)**

**Shifts**:
**12 hour shifts, incl. nights, weekends & holidays**

**What can I expect to do in this role?**

In this role, you will be responsible for receiving, monitoring and accessing incoming emergency calls, and take or expedite the required action in accordance with Service procedures.

This is a dynamic work environment. As a Full-time 911 Communications Operator, you will:

- Receiving and processing 9-1-1- police, fire and ambulance calls for service.
- Determining the complexity of calls for service, selects channels and dispatching police.
- Monitoring all radio channels including Tactical channel and equipment associated with dispatch.
- Receiving and processing business call inquiries.
- Contacting additional emergency services pertaining to calls for service.
- Accessing ICAD, retrieving and entering data for service, monitoring police activity.
- Performing CPIC/NICHE checks assist for officer’s safety.
- Notifying Suspension Control Centre for service of suspensions.
- Updating and amending BOLO.
- Entering/removing CPIC data pertaining to charged persons, stolen/recovered vehicles, missing/located persons, warrants executed and DVSIP entries.
- Retrieving, recording, distributing CPIC messages, Provincial and Zone Alerts for Police Service staff.
- Performing CPIC queries, Zone Alerts and Provincial Alerts for officers and Police Service Staff.
- Instigating 9-1-1 emergency functions through Bell Telephone to determine the caller, residence and nature of call.
- Operating TTY telephone for the hearing impaired.
- Controlling and operating the security doors and Police Service alarm systems. Viewing monitors used for security of building, property and prisoner cells.
- Maintaining hard copy bulletin boards and records necessary information for wrecker calls, trespass books, fingerprint dates, EARS books, bears, funeral, coroner list for call outs.
- Reporting major and unusual incidents to the Duty Staff Sergeant as soon as possible and maintain control of the situation under the direction of the Staff Sergeant.
- Notifying proper authority concerning any equipment failure.
- Maintaining familiarity with Directives, Policies and other Police Service correspondence.
- Attending training courses as required.
- Training new employees in Communications.
- Retrieving and providing information on a need to know basis to other agencies such as Customs, Immigration and other police agencies.
- Performing any other duties as assigned by supervisor.

**How Do I Qualify?**

Mandatory:

- Have successful completion of grade 12 or equivalent.
- Must be available to work shifts, including days, nights, weekends, and holidays.
- Ability to hear and readily relay information accurately with high attention to detail, while operating various methods of communication equipment (Computer aided Dispatch, TTY portable radios, telephones) despite constant interruptions and distractions.
- Experience in emergency response, and/or high-stress call centre environments is preferred.

**Conditions of Employment**
- Must successfully pass the intensive training program and six (6) month probationary period.
- Anticipated start date of first training program is early 2024.

**Key Competencies**:
**Resilience**:

- Mental capacity to perform the duties of the position, while having the utmost regard for the safety of the public.
- Ability to navigate through dynamic situations involving a high level of stress and maintaining composure. Keep calm, collective and make quick life changing decisions.
- Solid understanding of a healthy work life balance to manage stress.

**Multi-talking in a fast-paced environment**:

- Strong multi-talking skills with the ability to prioritize tasks and deal with critical and time sensitive calls for service.
- Ability to confidently make emergency decisions and act on these decisions under strict and definitive policies and procedures.

**Customer Service**:

- Strong customer service skills with experience influencing others to maintain calm in

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