Product Specialist

3 weeks ago

Kitchener, Canada Mercedes-Benz Kitchener Waterloo Full time

Mercedes-Benz Kitchener-Waterloo is looking for a **Product Specialist**

The Product Specialist is responsible for assisting customers in finding the inventory and products that best fit their needs. The Product Specialist provides a peer-to-peer customer-driven sales style that builds relationships, engages and motivates customers in an authentic, transparent experience.

**Job Duties**:

- Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or lot.
- Builds relationships, engages and motivates customers in an authentic, transparent experience.
- Generates positive impressions during the shopping and buying experiences by serving customers in a friendly, professional, and prompt manner.
- Utilizes technology to create a streamlined and integrated sales method throughout the entire buying process.
- Offers test drives to all qualified prospects. Follows dealership procedure to obtain proper identification from customers prior to test drive.
- Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
- Provides customers with a thorough explanation of aftermarket products and extended warranties.
- Describes all optional equipment available for customer purchase.
- Reviews sales agreement with the customer to ensure vehicle, options and price are correct.
- Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner.
- Provides customers with a complete explanation of manufacturer and dealership service procedures and policies.
- Ensures collection of all finance and insurance fees.
- Explains payment/purchase options to customers.
- Knows and understands equity and values and can explain depreciation to the customer.
- Writes complete sales orders and processes paperwork in accordance with established dealership policies.
- Prepares sold vehicles for customer delivery prior to customer arrival.
- Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork.
- Introduces customers to Service Department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership’s Service Department.
- Follows up on all post-delivery items and special requests to be sure that all customer expectations are met.
- Develops individual sales goals and objectives.
- Continuously strives to improve customer satisfaction ratings by establishing and maintaining good working relationships with customers to encourage repeat and referral business.
- Maintains a prospect development system; prospects customers using the dealer customer database, telephone, visits, and referrals.
- Maintains complete knowledge of and complies with company and departmental policies, procedures, and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Attends product and sales training courses as requested by the Manager.
- Keeps work area well-organized and clean and utilizes safe work habits
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
- Keeps abreast of and complies with federal and provincial regulations that affect new and used car sales.

**Ideal Requirements**
- OMVIC Certification.
- A minimum of 2 to 3 years in a vehicle retail sales role.
- Valid Driver’s License and clean driving record.
- An inherent affinity towards automobiles.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Excellent sales skills and a commitment to sales systems and objectives.
- Ability to build long-lasting and trusting customer relationships.
- Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains a positive working relationship with team members and management in a team environment.

Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

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