Product Support Specialist

1 month ago


Kitchener, Ontario, Canada D2L Full time
About the Role

We are seeking a highly skilled Product Support Specialist - Bilingual to join our team at D2L. As a key member of our customer support team, you will be responsible for providing top-notch support to our clients, ensuring they receive the best possible experience with our products.

Responsibilities
  • Utilize electronic communication channels to interact with users facing technical issues, effectively identifying and documenting problems.
  • Conduct thorough research and implement solutions by referring to user guides, technical manuals, and other relevant documents.
  • Identify and correct improperly configured installations.
  • Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution.
  • Create, update, and resolve support cases within defined Service Level Objectives.
  • Improve product design and functionality through creation of Software Defect reports and Feature Enhancement reports.
  • Develop and maintain support documentation, including FAQs and Knowledge-based Articles.
  • Participate in collaborative troubleshooting sessions to identify root causes of complex issues.
Requirements
  • Bilingual in one or more languages, including French, Spanish, or Brazilian Portuguese.
  • Ability to learn and adapt to new tools and products quickly.
  • Strong analytical skills and creative problem-solving abilities.
  • Excellent research capabilities and communication skills.
  • Experience working with Microsoft SQL and knowledge of web services (SOAP and REST) is an asset.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive benefits package, including health, dental, and vision coverage.
  • A generous vacation package and flexible work arrangements.


  • Kitchener, Ontario, Canada D2L Full time

    D2L, a leading cloud-based education company, is at the forefront of transforming the way the world learns.We are seeking an experienced Technical Support Specialist - Product Analyst to join our team. This role plays a critical part in delivering exceptional support to our clients, ensuring their success with our products.About D2LWith a singular mission...


  • Kitchener, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Kitchener. The successful candidate will be responsible for providing administrative support to our office operations, ensuring smooth day-to-day functions.Key Responsibilities:Manage office correspondence, including emails and...


  • Kitchener, Ontario, Canada Twice the deal Pizza & Wings Full time

    Job Title: Operations Support SpecialistAbout UsTwice the Deal Pizza & Wings is a fast-paced and dynamic company seeking an experienced operations support specialist to join our team.Job SummaryWe are looking for a highly skilled and organized individual to provide administrative support to our business operations. This is a full-time position that requires...


  • Kitchener, Ontario, Canada On Point Logistics Full time

    Estimated salary: $30-$40 per hour. On Point Logistics seeks Production Line Specialists for full-time positions, offering a dynamic and fast-paced work environment.Job Description:As a key member of our production team, you will operate and monitor machinery, ensuring efficient production and meeting quality standards. Your responsibilities include...


  • Kitchener, Ontario, Canada Randstad Canada Full time

    We are seeking a talented Blender Production Specialist to join our Production team at Randstad Canada. This role is perfect for individuals with a passion for innovation and a drive to succeed in a fast-paced manufacturing environment.Key ResponsibilitiesImplement FIFO practices to ensure efficient use of materials.Operate high-intensity mixers, ribbon...


  • Kitchener, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Join beBee Professionals in Kitchener as a Site Support Specialist and contribute to the success of our construction projects. As a key member of our team, you will assist skilled tradespeople in various construction tasks, maintain tools and equipment, and ensure a safe and efficient work site.Key Responsibilities:Collaborate with skilled workers...


  • Kitchener, Ontario, Canada VIP Vape Full time

    Job Title: Administrative Support SpecialistWe are seeking an experienced Administrative Support Specialist to join our team at VIP Vape.Job Description:The successful candidate will be responsible for coordinating the activities of the HR department, ensuring they meet the organization's goals. This includes training staff, recording and preparing minutes...


  • Kitchener, Ontario, Canada Randstad Full time

    We are seeking a highly skilled Production Control Panel Assembly Specialist to join our team at the Kitchener facility.This is a full-time position working on a Monday-to-Friday schedule from 8:00am to 4:30pm.The ideal candidate will have experience in control panel assembly and be able to support all other shop operations and projects as needed.The salary...


  • Kitchener, Ontario, Canada 360 Contracting Inc. Full time

    Job Title: Administrative Support SpecialistAbout 360 Contracting Inc.:At 360 Contracting Inc., we are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for providing administrative support to our staff, ensuring the smooth operation of our...


  • Kitchener, Ontario, Canada Boehmer Box LP Full time

    Company Overview:Boehmer Box LP is a leading provider of innovative packaging solutions, serving clients across various industries.Salary: The estimated annual salary for this position is approximately $65,000 to $85,000 CAD, depending on experience and qualifications.Job Description:We are seeking a skilled Print Production Specialist to join our team. This...


  • Kitchener, Ontario, Canada Acosta Full time

    Acosta, a leading sales and marketing company in the consumer goods industry, is seeking a highly skilled Product Display Specialist to support our client's merchandising initiatives. This role is an excellent opportunity for someone who is looking to work daytime hours, having a semi-flexible work schedule, and enjoys working independently.This permanent...


  • Kitchener, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Kitchener is hiring a reliable Dining Support Specialist to assist with food preparation, cleanliness, and kitchen operations.Job SummaryThis role involves assisting cooks in delivering quality food by helping prepare ingredients, maintaining a clean kitchen environment, and supporting inventory management.Responsibilities:Prepare...


  • Kitchener, Ontario, Canada Randstad Full time

    Job DescriptionAs a Plastic Manufacturing Production Specialist, you will be responsible for creating extraordinary products by blending ingredients with precision. You will bring together pigment control area, bulk ingredients, and resin to produce high-quality products.This is a dynamic role that requires attention to detail and the ability to work in a...


  • Kitchener, Ontario, Canada Alexandra Full time

    At Alexandra, we are seeking a compassionate and experienced caregiver to join our team. As a Caregiver Support Specialist, you will play a vital role in providing care and support to our clients of all ages and backgrounds.Company OverviewWe are a dedicated organization committed to delivering exceptional care services to our clients. Our mission is to...


  • Kitchener, Ontario, Canada On Point Logistics Full time

    Job OverviewWe are seeking highly motivated Production Assembly Specialists to join our team at On Point Logistics. This role is ideal for individuals who enjoy working in a fast-paced environment and take pride in their work.

  • Machining Technician

    4 weeks ago


    Kitchener, Ontario, Canada Rapid Precision Machining & Gearing Ltd. Full time

    Job DescriptionRapid Precision Machining & Gearing Ltd. is seeking a skilled Machining Technician - Gear Production Specialist to join our team.Company OverviewWe are a leading manufacturer of precision machined components and gears, serving various industries with high-quality products. Our company values innovation, collaboration, and continuous...


  • Kitchener, Ontario, Canada Ontario Inc. Full time

    Job SummaryWe are seeking a skilled Exterior Prefabricated Products Installation Specialist to join our team at Ontario Inc.About the RoleThis is a permanent position offering an estimated annual salary of $45,000 - $60,000, depending on experience and location. The successful candidate will be responsible for installing exterior prefabricated products,...


  • Kitchener, Ontario, Canada HM Kitchener Inc. Full time

    We are seeking a Healthcare Support Specialist to join our team at HM Kitchener Inc.This is a permanent position, working 30-40 hours per week, with a competitive salary range of $45,000 - $60,000 per year.Job DescriptionIn this role, you will assist healthcare professionals with various tasks and responsibilities. Your duties will include:Assisting health...


  • Kitchener, Ontario, Canada Wellness Is Medicine Full time

    We are seeking a compassionate and experienced Personalized Home Support Specialist to join our team at Wellness Is Medicine. This role offers a unique opportunity to make a meaningful difference in the lives of seniors and individuals with disabilities.As a Personalized Home Support Specialist, you will work closely with clients to understand their needs...


  • Kitchener, Ontario, Canada Prashant Vij Full time

    At Prashant Vij, we're seeking a dedicated Heavy Task Support Specialist to join our team. In this role, you'll have the opportunity to take on a variety of heavy tasks and contribute to the success of our organization.We offer a competitive salary for this position, estimated at $45,000 - $60,000 per year, depending on experience and qualifications.Job...