Operations Supervisor

1 month ago


Montréal QC, Canada Burberry Full time

**Operations Supervisor**:

- Department: RETAIL OFFLINE- City: Montreal- Location: CA**INTRODUCTION**:
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

**JOB PURPOSE**:

- To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
- To own the employee experience, driving employee satisfaction and elevating team behaviours.
- To own the customer experience, driving customer satisfaction and increasing brand loyalty.
- To drive performance and growth, through excellent operational and commercial execution.

**RESPONSIBILITIES**:

- Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
- Be on the shop floor
- Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
- Monitor, coach and provide feedback to the store team to deliver excellent customer experience
- Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
- Drive the use of digital assets to enhance the customer experience
- Retain and develop talent
- Lead, inspire and manage a high performing, positive store team
- Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
- Establish a learning culture and maintain a strong connection of the store team to the Brand
- Advocate product
- Have excellent product knowledge and drive the same standard across the store team
- Maintain a strong understanding of product sales performance and optimise sales of the available inventory
- Nurture customer relationships
- Establish and embed customer focused behaviours across the store team
- Build and cultivate long term customer relationships and lead the team to do the same
- Drive store performance and productivity
- Build and maintain familiarity with the local external environment; customers, competitors and talent
- Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
- Drive operational excellence across all areas of the store
- Ensure compliance with all corporate standards, policies and initiatives
- Health and Safety
- Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed

**PERSONAL PROFILE**:
Demonstrated alignment with the Burberry Store Management behaviours:

- Service Focused
- Leading to Inspire
- Commercially Aware
- Developing Talent
- Driving Excellence
- Local language plus English.
- A passion for and interest in fashion, and a luxury ethos.
- A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
- Awareness of local employment and retail legislation.
- Flexible to work as required to meet store needs.
- Experience in a luxury brand or in a luxury service and selling environment.
- Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.

**MEASURES OF SUCCESS**:

- Performance against the Burberry Store Management behaviours
- Sales & Conversion
- Burberry Experience & Data Capture scores
- Shrinkage

**FOOTER**:
Posting Notes: Canada || Quebec (CA-QC) || Montreal || RETAIL OFFLINE || MAINLINE || n/a ||

**Job Segment**:Brand Ambassador, Operations Manager, QC, Manager, Marketing, Operations, Quality, Management


  • Operations Supervisor

    4 months ago


    Montréal, QC, Canada Intelcom Full time

    Ride the next mile with us! - Why choose Intelcom and become one of our Operations Supervisor? - You’ll get to ensure the seamless running of our delivery business day-to-day - You’ll utilise your communication and leadership skills with employees and Independent Delivery Contractors to ensure on-time deliveries and outstanding customer experience...

  • Operations Supervisor

    1 month ago


    Montréal, QC, Canada Engage2Excel Full time

    **About the position** Engage2Excel is actively looking for an Operations Supervisor. You will manage the daily production of the business unit, promoting continuous improvement in order to achieve safety, quality, delivery, and cost goals. You will work closely with the creative and sales departments to support new and ongoing E2E initiatives that support...


  • Montréal, QC, Canada Cushman & Wakefield Full time

    **Job Title** Operations Supervisor/Superviseur des opérations **Job Description Summary** Responsible for overseeing and providing administrative, operational and technical service and support to the operations department. The primary task of the Operations Supervisor is to oversee the overall site operations inclusive of; building engineering, building...


  • Montréal, QC, Canada InterRent REIT Full time

    The Property Operations Supervisor is responsible for supervising the daily operations of multiple residential properties owned and/or managed by InterRent REIT. **Responsibilities will include, at a minimum**: - Performing and supervising effective property operations in compliance with all applicable building codes, acts and regulations; - Conducting...

  • Operations Supervisor

    6 months ago


    Montréal, Canada Golden Castle Group Full time

    **Job Overview**: The Operations Supervisor will oversee housekeeping, maintenance, and daily operations to ensure our properties are in top condition and our guests have memorable stays. This role involves coordinating tasks, managing staff, and ensuring all properties meet Golden Castle Group's quality standards. **Responsibilities**: - Supervise...

  • Operations Supervisor

    6 months ago


    Montréal, Canada MS International, Inc. Full time

    **Summary**: The Operations Supervisor is responsible for the direct management of the shift supervisors, and provides leadership and training to the team members. This role is responsible for managing the functionality of the shifts, and ensures all shifts are properly staffed and able to execute the daily workload. **Work Hours**: Monday - Friday 8am-5pm,...

  • Operations Supervisor

    6 months ago


    Montréal, Canada Nationex Full time

    Do you like to work in a team and go above and beyond? Come and work in our Montreal sorting center! Join our dynamic team and let your leadership shine at the heart of an exciting professional adventure! Nationex is looking for a competent and experienced Operations Supervisor for his Operations Supervisor position. **The benefits of working at...


  • Montréal, QC, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 186616 Business Function: Plant Operations Primary City: Montréal Other Location(s):Ville-Saint-Laurent Province: Quebec Employment Type: Full-Time Employment Status: Permanent Language Requirement: Bilingual Imperative (-BB) Employee Class and Level: OP 01 Working Hours: 40 hours / week Number of Vacancies: 1 Job Closing Date...


  • Montréal, Canada Air Transat Full time

    Company Description The Supervisor, Airport Operations Control, is responsible for supervising the PSS and DCC teams, guiding them in all aspects of their work. They support all Air Transat operations involving the various airport stakeholders in passenger services, departure control and various communications. The Supervisor is also the point of contact...

  • Operations Supervisor

    6 months ago


    Montréal, Canada ELRORO. INC Full time

    ELRORO Inc is an established provider of time-critical packages and freight shipping solutions that has been operating in more than 40 countries across Europe and north America for over 30 years. Job Title: Operations Supervisor **Responsibilities**: - Develop and implement operational procedures and policies to improve efficiency - Monitor and analyze...

  • Operations Supervisor

    2 weeks ago


    Montréal, QC H4S 1Z3, Canada FTAI Aviation LLC Full time

    **About us**: FTAI Aviation Ltd. (NASDAQ: FTAI) is a leading provider of maintenance and support for commercial jet engines, particularly the CFM56 and V2500 models. We specialize in offering innovative solutions that help our airline, lessor, and maintenance customers reduce costs and increase flexibility. We own and lease jet aircraft, enabling us to...


  • Montréal, QC, Canada Coca-Cola Canada Bottling Limited Full time

    Facility Location - Lachine Employee Type - Regular Employee FT Salaried **About This Opportunity**: This is an exciting opportunity for a Production Supervisor who wants to lead a team and optimise the operation of a large supply chain. As a Production Supervisor, you will be responsible for manufacturing products using safe and efficient processes while...

  • Stores Supervisor

    3 months ago


    Montréal, QC, Canada Hinnawi bros Bagel & Cafe Full time

    **Position Overview**: We are looking for a hands-on and organized Stores Supervisor to oversee daily operations across four Bagel and Cafe branches located in downtown Montreal. The Supervisor will ensure that all stores are operating efficiently and well equipped, maintaining quality standards, and delivering excellent customer service. This role involves...

  • Warehouse Supervisor

    4 weeks ago


    Montréal, QC, Canada Lineage Logistics Full time

    We are a growing organization and currently looking for a passionate and motivated Supervisor, Warehousing Solutions to join our winning team. Employment Type: Permanent Reports to: Manager, Warehousing Solutions Office/Facility: Lachine Shift: Monday to Friday: 6h00 to 14h00 ** ** The Supervisor, Warehousing Solutions leads and promotes a safety culture,...

  • Supervisor Warehouse

    2 weeks ago


    Montréal, QC, Canada Lineage Logistics Full time

    We are a growing organization and currently looking for a passionate and motivated Supervisor, Warehousing Solutions to join our winning team. Employment Type: Full-Time Shift: Evening Shift Reports To: Manager, Warehousing Solutions Office/Facility: Lachine Facility - Lachine, Quebec The Supervisor, Warehousing Solutions leads and promotes a safety...


  • Montréal, QC, Canada Coca-Cola Canada Bottling Limited Full time

    Facility Location - Lachine Work Location - Posting Locations - Montreal; Lachine Department - Lachine Production Job Function - Supply Chain Employee Type - Regular Employee FT Salaried Shift/Hours - **About This Opportunity**: This is an exciting opportunity for a Production Supervisor who wants to lead a team and optimise the operation of a large...

  • Store Supervisor, Ft

    4 months ago


    Montréal, QC, Canada Under Armour Full time

    **Values & Innovation** At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are...


  • Montréal, Canada Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...


  • Montréal, Canada CN Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...


  • Montréal, Canada Tesla Full time

    Position Description This full-time role may require traveling (up to 20%) to various domestic and international destinations as necessary to support business objectives. **Responsibilities**: - Effectively manage and direct resources to fulfill dynamic and time-critical testing requirements and requests - Assist in maintaining a rigorous system of...